Branch Coordinator

CenterWell Certified Healthcare Corp.; United States; On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Time off including holidays and paid a

Short-term and long-term disability

Life insurance

Job summary

CenterWell Home Health seeks a Branch Coordinator to provide clerical support for the branch medical records and billing department. You will coordinate telephone communications, manage supplies and mail, and process accounts payable.

Additional duties may be assigned based on branch census. You will handle patient assessment packets, orders, and 485s, ensure timely scanning, and support billing workflows while upholding HIPAA and agency policies.

Qualifications

• Must understand issues in home health and hospice delivery.
• Knowledge of Medicare guidelines governing home health and hospice agencies.
• Excellent customer service and communication with referral sources, patients, family members, and staff.
• Must be organized, detail-oriented, and able to communicate effectively both verbally and in writing.

Responsibilities

• Prepare patient assessment packets including admission, recertification, and post-hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on Order Tracking Report and reprocess unsigned orders as needed.
• Date stamp documents and ensure scanning within 24 hours.
• Handle faxing of discharge/transfer summaries and episode details to physicians.
• Assist with ADR preparation and maintain HCHB and billing systems.
• Complete End of Period claim workflow and coordinate with administrative team on billing requirements.
• Adhere to HIPAA and Privacy Program and Employee Compliance Program.
• Manage incoming calls, route to staff, and maintain phone roster; process mail and supplies.

Skills

Problem solving

Medicare guidelines

Customer service

Organizational skills

Written and oral communication

Diversity awareness

Education

High school diploma

Job description

Become a part of our caring community

The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. Also, responsible for day-to-day coordination of telephone / personnel communication systems, overall management of agency supplies / mail, and processing of accounts payables. Depending on branch census you may be responsible for other duties as assigned.

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure. Reprocess unsigned orders at end of episode as task appears on action screen.
• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart. Scanning should be completed within 24 hours of stamp date.
• Fax the discharge / transfer summary / episode detail summary and Case Conference / 60 Day summary to the physician as task appears on the action screen.
• Copy documentation and assist with ADR preparation.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow as part of Billing Specialist responsibilities. This includes confirming all orders are signed appropriately and coordinating with the administrative team at the branch to ensure other billing requirements are satisfied to release claims timely.
• Adhere to and participate in Agency’s mandatory HIPAA / Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
• Managing all incoming telephone calls in a professional manner including:
  • Screen and route calls to the appropriate agency staff
  • Maintenance and administration of the phone system including:
    • Adding / revising voice mail boxes
    • Managing accurate employee phone roster
  • Process incoming and outgoing mail.
  • Manage and order office supplies (including agency specific forms) as needed.
  • Manage, order, and distribute medical supplies as needed.
  • Assist BD with EOE billing tasks.
  • Manage and process all accounts payable including routing to appropriate corporate department as needed.

Use your skills to make an impact

Knowledge/Skills/Abilities:

• Must understand the issues related to the delivery of home health and hospice services and be able to problem solve effectively.
• Must possess knowledge of Medicare guidelines governing home health and hospice agencies.
• Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
• Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.
• The ability to communicate with a diversity of individuals is required.

Education

• Must have a high school diploma or equivalent, typing, clerical skills, and be competent with computers.

Experience

• Must possess a minimum of two years’ experience in the health care industry and one year experience in home health.
• Desired: Six months medical records experience in a clinic, hospital, or home health setting (preferred)

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$39,000 - $49,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities

About Us

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.