Branch Coordinator

Paycom; Washington, Reston (District of Columbia, VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive base salary

Employer matched medical and dental保险

Employer matched 401(k)

Bonus eligibility based on results

PTO and holidays

Job summary

CTI in Washington DC is seeking a Branch Office Coordinator to streamline daily branch operations and support client-facing activities at the DC area branch. You will schedule manpower for installation and service, coordinate with clients and internal teams, and assist with shipping, receiving, and order tracking to keep workflows efficient.

The role emphasizes organized, proactive, and customer-focused administration, with on-site work in the branch.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of administrative/office support experience preferred.
• Experience coordinating schedules and supporting office operations.
• Proficient in Microsoft Office and general office technology.
• Experience with shipping, receiving, order tracking, or administrative support is a plus.
• Strong organizational, problem-solving, and communication skills.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Manage daily office operations and administrative activities to support branch personnel and business objectives.
• Schedule manpower for Installation and Service work.
• Coordinate with internal teams, clients, and vendors for efficient communication and workflow.
• Provide administrative support to the Inside Sales team and other branch personnel as needed.
• Assist with shipping and receiving activities, including tracking deliveries and maintaining records.
• Monitor and track orders to ensure timely processing and fulfillment.
• Maintain office supplies, inventory, and general office organization.
• Support branch leadership with scheduling, reporting, documentation, and special projects.
• Assist with client visits and maintain a professional office environment.
• Maintain records and documentation related to branch operations.
• Provide exceptional customer service to internal and external stakeholders.
• Perform other duties as assigned.

Skills

Microsoft Office

Customer service

Organizational skills

Written and verbal communication

Education

High school diploma or equivalent

Tools

Shipping/Receiving software

Job description

Job Details: Job Location: Washington DC - Reston , VA, Salary Range: Undisclosed, CTI has been a leading AV provider since we began in 1988. Our mission is simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don't fit the typical mold. If you are organized, friendly, dependable, and understand the importance of fantastic customer service, you could be a great fit at CTI. We have developed a collaborative and energetic working environment where talented professionals bring their passion and personality to work every day. This creative atmosphere allows us to deliver innovative audio visual and collaboration solutions for our clients while supporting each other as a team.

What are we looking for?

We are looking for a Branch Office Coordinator whose attitude, organizational skills, and work ethic will embody our mission to provide a fantastic customer experience. This individual will serve as a key administrative and operational resource responsible for supporting the day-to-day functions of the branch while ensuring internal teams, clients, and office operations remain organized and running smoothly.

Responsibilities

• Manage daily office operations and administrative activities to support branch personnel and business objectives.


• Schedule manpower for Installation and Service work.


• Coordinate with internal teams, clients, and vendors to ensure efficient communication and workflow.


• Provide administrative support to the Inside Sales team and other branch personnel as needed.


• Assist with shipping and receiving activities, including tracking deliveries and maintaining accurate records.


• Monitor and track orders to ensure timely processing and fulfillment.


• Maintain office supplies, inventory, and general office organization.


• Support branch leadership with scheduling, reporting, documentation, and special projects.


• Assist with client visits and help maintain a professional and welcoming office environment.


• Maintain accurate records and documentation related to branch operations.


• Provide exceptional customer service to both internal and external stakeholders.


• Perform other related duties as assigned.

We value our culture above all, and applicants who merely want to punch in their timecards every day are not what we are looking for.

You might be what CTI is looking for:

• You are willing to fearlessly embrace company culture.


• You can work independently with minimal supervision while remaining a collaborative team player.


• You have strong customer service skills and enjoy helping others.


• You are proactive, organized, and capable of managing multiple priorities.


• You possess strong verbal and written communication skills.


• You pay close attention to detail and take pride in keeping things organized.


• You enjoy solving problems and finding practical solutions.


• You maintain a professional presence and represent CTI positively to clients and coworkers.

Experience

• High school diploma or equivalent required.


• 1-2 years of experience in an administrative, corporate, hospitality, or office support role.


• Experience coordinating schedules, managing multiple priorities, and supporting office operations.


• Proficiency in Microsoft Office and general office technology.


• Experience with shipping, receiving, order tracking, or administrative support functions preferred.


• Strong organizational, problem-solving, and communication skills.


• Ability to manage competing priorities while maintaining attention to detail.


• Experience providing customer-facing support in a professional environment preferred.

Work Schedule

• Standard business hours, Monday through Friday.


• This position is an on-site role located in the branch office.


• Occasional flexibility may be required to support business needs, client visits, or special events.

What's in it for you?

At CTI, we know our company's success is directly correlated to the success of our employees. That's why we encourage employee growth, both professionally and personally.

Our competitive compensation package includes:

• A competitive base salary (DOE)


• Employer matched medical and dental insurance (available after 60 days of employment)


• Employer matched 401(k) after 6 months of employment


• Bonus eligibility based on a results-oriented incentive plan (after 3 months of employment)


• A graduated PTO program, all major holidays off, plus three floating holidays available upon first day of employment


• Special gifts for significant life events, such as marriage, the birth of a child, and buying a house


• Cell phone reimbursement plan


• Long and Short-Term Disability 100% paid by CTI

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification documentation upon hire.