BRANCH COORDINATOR

Apria Healthcare LLC; Springfield (MA); On-site; USD 27,000 - 28,874; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Job summary

Accendra Health is seeking a Branch Coordinator to deliver outstanding customer service to patients and caregivers. You will handle in-person and phone inquiries, ensure accurate order processing, and secure billing documentation for insurance plans.

The role emphasizes coordination with the branch team, insurance verifications, and timely scheduling of deliveries while maintaining compliance with company procedures.

Qualifications

• High School Diploma or equivalent.
• At least one year of related work experience.
• Intermediate to advanced computer skills.
• Proficient working across multiple systems simultaneously.
• Effective verbal and written communication skills.
• English language proficiency (reading, writing, speaking).
• Intermediate math skills.

Responsibilities

• Answer inbound calls and greet patients in person.
• Process orders, verify insurance, and obtain authorizations.
• Review accounts, bill health insurance plans, and collect payments.
• Coordinate with branch team and other departments.

Skills

Phone system

Customer service

Data entry

Verbal and written communication

English proficiency

Math skills

Computer literacy

Education

High School Diploma or equivalent

Tools

Multi-line phone system

Billing software

Data entry systems

Job description

At Accendra Health, we strive to simplify healthcare by delivering essential products and services beyond traditional settings. Our team plays a vital role in providing personalized, long‑term care for patients across the U.S. via the Apria and Byram Healthcare brands.

JOB SUMMARY

Branch Coordinators positively impact patients and caregivers by phone and in person, delivering excellent customer service. They ensure orders are processed accurately and timely, and secure necessary documentation for billing health insurance plans. Salary range: $19.60 – $20.96 hourly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as first point of contact for patients arriving in person.
• Answer inbound calls on a multi‑line phone system, provide information, troubleshoot issues, and coordinate with the branch team and other departments.
• Process branch tasks: create new orders, review multiple systems, confirm delivery appointments, verify insurance, obtain authorization of equipment, monitor incoming faxes, and perform data entry.
• Collaborate with sales, referrals, and patients to gather documentation required by insurance guidelines.
• Request health plan authorizations electronically or verbally.
• Review new and recurring patient accounts, obtain referral documentation, and bill health insurance plans to maximize patient benefits.
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• Conduct outbound customer satisfaction calls to patients and referrals.
• May perform downloads of recording devices, apnea monitors, oximeters, CPAP devices, and other respiratory equipment, and may conduct functional tests on certain respiratory devices.
• Perform other duties as required.

SUPERVISORY RESPONSIBILITIES

None.

MINIMUM REQUIRED QUALIFICATIONS

• High School Diploma or equivalent.
• At least one year of related work experience.
• Intermediate to advanced computer skills.
• Proficient working across multiple systems simultaneously.
• Effective verbal and written communication skills.
• English language proficiency (reading, writing, speaking).
• Intermediate math skills.

PREFERRED QUALIFICATIONS

• At least two years’ experience in an office environment, healthcare setting, or call center.
• Experience utilizing a multi‑line phone system.

PHYSICAL DEMANDS

• Frequent use of hands for writing and operating computer or handheld devices.
• Regular reading and writing of documents.
• Walking, standing, bending, reaching, and occasional lifting up to 40 lbs.
• Opportunities to sit, walk, stand, kneel, reach, or stoop.

WORK ENVIRONMENT

Office setting with moderate noise and indoor fluorescent lighting.

TEAMMATE BENEFITS

• Medical, dental, and vision coverage.
• Paid time off plan.
• 401(k) plan.
• Flexible Spending Accounts.
• Basic life insurance.
• Short‑ and long‑term disability coverage.
• Accident insurance.
• Teammate Assistance Program.
• Paid parental leave.
• Domestic partner benefits.
• Programs for mental, physical, and financial well‑being.

EEO STATEMENT

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, veteran status, or any other protected status under applicable law.