BRANCH COORDINATOR

Accendra Health; Springfield (MA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision care

401(k) plan

Paid time off

Flexible Spending Accounts

Life insurance

Disability coverage

Employee assistance program

Parental leave

Domestic partner benefits

Job summary

Accendra Health is hiring Branch Coordinators to deliver outstanding service to patients and caregivers by phone and in person. You will support orders, documentation, and billing while coordinating with the branch team to ensure timely, accurate processing.

Responsibilities include handling patient inquiries, verifying insurance, obtaining authorizations, and collecting payments. The role requires strong communication, organization, and teamwork in a healthcare setting.

Qualifications

• Education and/or Experience: High School Diploma or equivalent.
• At least one year related work experience.
• Preferred: at least two years’ experience in an office environment, healthcare setting or call center.
• Experience utilizing multi‑line phone system.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi‑line phone system and provide information.
• Process branch orders, review systems, confirm deliveries, and verify insurance.
• Gather documentation to meet insurance guidelines and obtain authorizations.
• Review patient accounts and bill health insurance plans.
• Collect payments and reconcile daily receivables.

Skills

Organizing

Problem solving / analysis

Patient focused

Teamwork

Time management / multi‑tasking

Effective communication

Education

High School Diploma or equivalent

At least one year related work experience

Tools

Multi-line phone system

CRM systems

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

Job Summary

Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.

The anticipated salary range for this position is $19.60 - $20.96 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Essential Duties and Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi‑line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalated queries or concerns when necessary.
• Perform processing duties for the branch; including creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
• Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Request health plan authorizations/information as required; either electronically or verbally.
• Review new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and receive the much‑needed care as soon as possible.
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• Perform outbound customer satisfaction calls to patients and referrals.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
• May perform functional tests on certain respiratory equipment.
• Performs other duties as required.

Supervisory Responsibilities

• None

Minimum Required Qualifications

Education and/or Experience

• High School Diploma or equivalent
• At least one year related work experience

Certificates, Licenses, Registrations or Professional Designations

• None

Skills, Knowledge and Abilities

• Organizing
• Problem solving / analysis
• Patient focused
• Teamwork
• Time management / multi‑tasking
• Effective communication in person, on the phone and electronically

Computer Skills

• Intermediate to advanced computer skills
• Proficient working within multiple systems at once

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Intermediate level math skills

Preferred Qualifications

Education and/or Experience

• At least two years’ experience in an office environment, healthcare setting or call center
• Experience utilizing multi‑line phone system.

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reaches with hands and arms; stoops, kneels, or crouches; talks or hears. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.

Regularly required to use hands to write, use computer or handheld device (tablet), telephone, and use a document imaging system and manipulate documents.

Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values.

Employee continually engages in activities that require talking and hearing. This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.

Strength Aspects

• Occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs.

Work Environment

• Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) plan
• Flexible Spending Accounts
• Basic life insurance
• Short‑and long‑term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well‑being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.