Branch Coordinator

Accendra Health, Inc.; Henderson (NV); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off

Job summary

Accendra Health, Inc. is seeking a Branch Coordinator to be the first point of contact for patients, delivering thoughtful, responsive service in person or by phone. You will coordinate equipment delivery, navigate insurance coverage, and support patients throughout their recovery journey.

The role emphasizes patient-centered care, collaboration with the sales team, and ensuring timely access to needed equipment and services. A stable schedule and opportunities for growth are highlighted.

Qualifications

• High school diploma or equivalent.
• At least one year of related work experience.
• English reading, writing, and speaking skills.

Responsibilities

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience.
• Answer inbound calls, provide clear information, and resolve common questions or concerns.
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs.
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines.
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care.
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs.
• Test equipment functionality as needed to ensure quality and readiness.
• Contribute to overall branch success by supporting additional responsibilities as assigned

Skills

Customer service

Communication

English proficiency

Education

High school diploma

Tools

Multi-line phone system

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. The anticipated salary range for this position is $19.60‑ $20.96 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Branch Coordinator

About the Role

If you believe healthcare should feel human, this role puts you right at the center of that mission. Our Branch Coordinators are often the first and most consistent point of contact for patients and their caregivers. Whether in person or over the phone, you deliver thoughtful, responsive service during moments that truly matter.

Why This Branch Coordinator Role Is Different

In this role, you take ownership of the full experience, helping coordinate timely equipment delivery, navigating insurance coverage, and ensuring each patient feels supported every step of the way. This isn’t just about managing logistics. It’s about making sure someone’s recovery journey is smoother because you were there to guide it.

Key Highlights

• Stable schedule with flexibility
• Career growth opportunities
• Supportive leadership
• Schedule Monday–Friday, 8:00 AM–5:00 PM
• Salary Range $19.60- $20.96 per hour. Pay varies based on experience, skills, and location

What You’ll Do

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience
• Answer inbound calls, provide clear information, and resolve common questions or concerns
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs
• Test equipment functionality as needed to ensure quality and readiness
• Contribute to overall branch success by supporting additional responsibilities as assigned

Required

• High school diploma or equivalent
• At least one-year of related work experience
• English reading, writing, and speaking skills

Top Attributes for Success

• Willingness to learn
• Dependability
• Adaptability
• Strong customer service and bedside manner
• Intermediate computer skills
• Time management
• Effective communication in person, on the phone, and electronically

Why You’ll Love Working Here

You make a meaningful impact on patients' lives

Supportive team environment

Transparent and hands‑on leadership

Predictable schedule with some flexibility

Training and development opportunities

Independent work with strong team support

Education and/or Experience

• At least two years’ experience in an office environment, healthcare setting or call center
• Experience utilizing multi-line phone-system.

Physical Demands

The role requires frequent use of the hands to write, type, handle documents, and operate computers, phones, and handheld devices. Employees must regularly read documents clearly and write neatly and accurately while engaging in constant talking and hearing. The position involves varied physical movements, including sitting, standing, walking, reaching, kneeling, stooping, and crouching. It also requires both close and distance vision. Occasionally, the employee may need to stand, lift, push, or pull items weighing between 10 and 40 pounds.

Work Environment

Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.