Branch Coordinator - TELEWORK

Apria Healthcare LLC; Hampton (VA); Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Job summary

Accendra Health in the United States is seeking an Office Support Specialist to assist branch operations and customer interactions. This role supports scheduling, documentation, and insurance coordination, with telecommuting eligibility and an expected hourly range.

Ideal candidates have a high school diploma, at least two years of office experience, strong organizational and communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• Two years related office experience preferred.
• Strong organizational and communication skills.
• Proficient in Microsoft Office programs; ability to multi-task.

Responsibilities

• Assist branch operations and branch manager with daily tasks.
• Gather and verify documentation for insurance guidelines and customer inquiries.
• Handle intake processing, data entry, and scheduling of deliveries.
• Perform outbound communication with patients and referrals via calls, texts, or faxes.
• Provide quality customer service, resolve standard issues, and escalate when needed.
• Support with billing documentation and record keeping as required.
• Maintain filing and records in a timely manner.

Skills

Customer service

Problem solving

Phone communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer. Owens & Minor benefits are applicable to Full Time Regular and Permanent Teammates, and include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after 30 days of employment Employee stock purchase plan Tuition reimbursement Development opportunities to grow your career with a global company

JOB SUMMARY

The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is eligible for telecommuting. The anticipated hourly range for this position is $16.66 - $20.97. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines. Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and elevate queries and concerns when necessary. Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage. Perform post-delivery work order confirmation and data entry. Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders. May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed. Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes Support overnight oximetry program. Collect credit card/billing information as needed. Assist with patient scheduling for delivery and pick up of equipment. Carry out filing, and faxing records on a routine basis. In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments. May perform outbound customer satisfaction calls to patients and referrals. Order inventory or office supplies. Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

N/A Meets company minimum standard of Background Check Education and/or Experience High school diploma or GED is required. At least two years related experience in an office environment is preferred. Certificates, Licenses, Registrations or Professional Designations N/A

SKILLS, KNOWLEDGE AND ABILITIES

Good organizational skills. Strong customer relations/problem solving. Strong phone skills. Strong interpersonal and teamwork skills. Ability to multi-task effectively. Ability to communicate effectively via phone using technology software electronically. If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities. Computer Skills Microsoft Office programs. Basic printing/faxing/scanning. Language Skills English (reading, writing, verbal). Mathematical Skills Basic Math Skills

PREFERRED QUALIFICATIONS

SKILLS, KNOWLEDGE AND ABILITIES Knowledge of DOT/FDA Regulations. Language Skills Bilingual (reading, writing, verbal). Other Skills Previous interaction with the Public in a service management industry.

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Possible lifting of equipment up to 50 lbs.

WORK ENVIRONMENT

Work is performed remotely The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes: Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

#AccendraHealth

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone. If you’re interested in meaningful work with impact, explore our career opportunities — from remote-friendly to hybrid and in-person roles — and join us in our purpose of Bringing Care To Life™.