Branch Claims Representative

Jobtailor; Cedar Rapids (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor seeks an entry-level Insurance Claims Adjuster to start a career in property and casualty claims. You will learn to investigate, evaluate, and settle claims, building foundational knowledge of our product line.

You will study policies, comply with procedures, develop negotiation skills, and serve agents, insureds, and third parties. A valid driver's license and willingness to obtain an adjuster license are expected as you grow with us.

Qualifications

• Bachelor's degree or equivalent in property/casualty claims.
• Organize data, multi-task, and make independent decisions.
• Excellent written and verbal communication.
• Write reports and compose correspondence.
• Resolve complex issues with discretion.
• Maintain confidentiality and data security.
• Interact effectively with a diverse group of individuals.
• Numerical proficiency including geometry and finance.
• Valid driver license and clean driving record.
• Commit to ongoing product knowledge through education.

Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims.
• Study policies, endorsements, and forms to learn products.
• Learn and comply with Company claim handling procedures.
• Develop entry-level claim negotiation and settlement skills.
• Serve agents, insureds, and others effectively.
• Meet and communicate with claimants, legal counsel, and third parties.
• Develop skills including estimating and use of designated loss adjustment software.
• Study, obtain, and maintain an adjuster’s license as required by statute.

Skills

Data organization

Multi-tasking

Communication skills

Report writing

Confidentiality

Diversity awareness

Mathematical ability

Driver's license

Continued product knowledge

Education

Bachelor’s degree or equivalent in property/casualty claims handling

Tools

Loss adjustment software

Job description

Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• Learn and comply with Company claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third‑parties
• Develop specialized skills including estimating and use of designated computer‑based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Requirements

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling
• Ability to organize data, multi‑task and make decisions independently
• Above average communication skills (written and verbal)
• Ability to write reports and compose correspondence
• Ability to resolve complex issues
• Ability to maintain confidentiality and data security
• Ability to effectively deal with a diverse group of individuals
• Ability to accurately deal with mathematical problems, including geometry and financial areas
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
• Continually develop product knowledge through participation in approved educational programs

Core Competencies

Demonstrates foundational knowledge of insurance products and claims handling procedures, with strong communication and negotiation skills to effectively serve agents and claimants. Maintains confidentiality and data security while resolving complex issues and developing product knowledge through ongoing education.

Certifications & Qualifications

• Adjuster’s License