Branch Care Coordinator - Patient Support & Logistics

Coast Medical Service; Sioux City (IA); On-site; USD 53,010,000 - 57,308,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Job summary

Accendra Health is seeking a Branch Coordinator to be the primary contact for patients and caregivers, delivering thoughtful service in person or by phone. The role focuses on coordinating equipment deliveries, guiding patients through insurance coverage, and supporting recovery journeys with a responsive, proactive approach.

A stable schedule and growth opportunities are offered. Salary ranges from $18.50–$20.00 per hour, with pay varying by experience and location.

Qualifications

• High school diploma or equivalent.
• At least one year of related work experience.
• English reading, writing, and speaking skills.
• Experience utilizing a multi-line phone system.

Responsibilities

• Answer inbound calls, provide clear information, and resolve common questions or concerns.
• Coordinate timely equipment delivery and work with branch team to meet patient needs.
• Secure health plan authorizations and ensure compliance with insurance guidelines.

Skills

Customer service

Time management

Communication

Computer skills

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

Accendra Health is seeking a Branch Coordinator to be the primary contact for patients and caregivers, delivering thoughtful service in person or by phone. The role focuses on coordinating equipment deliveries, guiding patients through insurance coverage, and supporting recovery journeys with a responsive, proactive approach.

A stable schedule and growth opportunities are offered. Salary ranges from $18.50–$20.00 per hour, with pay varying by experience and location.