Branch Banking Leader

Flagstar Bank; Troy (MI); On-site; USD 59,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

Comprehensive leave program

Job summary

Flagstar Bank in Troy, MI is seeking a Branch Banking Leader to coach a high-performing branch team, drive sales, and ensure operational excellence. The role emphasizes coaching to sales, revenue growth, and exceptional client service within a compliant, growth-focused environment.

The position requires 6+ years in branch sales, 2+ years in leadership, and a High School diploma or equivalent (Undergraduate degree preferred). It offers a competitive pay range and comprehensive benefits.

Qualifications

• Minimum 6+ years of branch sales experience.
• 2+ years in a leadership role.
• High School diploma or equivalent required; Undergraduate degree preferred.

Responsibilities

• Drive market growth of primary client relationships and achieve growth targets in deposits, loans, and non-interest income.
• Identify and deliver client introductions to the right team members to achieve growth targets and execute sales initiatives.
• Provide training and coaching to branch teams on mission and engagement to deliver targets.
• Foster an environment for branch teams and clients, ensuring compliance and operational excellence.
• Manage talent functions including employment, evaluations, staff development, disciplinary actions, and succession planning.

Skills

Leadership

Sales coaching

Client relationships

Education

High School diploma or equivalent

Undergraduate degree preferred

Job description

Position Title Branch Banking Leader Location Troy, MI 48084 Job Summary A Branch Banking Leadercoaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence.In addition, this role has a large focus oncoaching tosales, revenue growth, and operational integrity with a focus on successful sales and client experience behaviors while deliveringhigh levelof client service.

Job Responsibilities

• Business Performance:Drive market growth of primary client relationships and achieve growth targets in financial performance (deposits loans, and non-interest income).
• Activelyseekand deliver the right client introductions to the right teammember(s) to achieve growth targets and execute successful salesinitiative.
• Usesindependent judgement and discretion to make sound financial decisions.
• Sales Leadership and Coaching:Create and execute business development, actively support execution of partner produced sales and branch initiatives.
• Provide training/development/coaching to branch teams on mission and how to effectively engageto deliver ontargets.
• Fosterthe right environmentfor branch teams and clients.
• Responsible for talentmanagementfunctionsincluding:employment,performanceevaluations,staffdevelopment/training, disciplinary actions, successionplanningandensuringall staffcomply withcompliance requirements.
• Client Experience:Deliver client engagement and education--usingthe tools and systems available.
• Foster a culture focused on providingan exceptionalclient experience with a commitment to delivering on our mission and purpose.
• Analyzes and resolves problemspertaining tobranch operations and client satisfaction.
• Risk Management: Foster a culture of disciplined risk management helping teamsidentifyand mitigate reputational, regulatory, employee and client risks.
• Ensure team awareness,understandingand adherence to all applicable bank policies and regulations.
• Meet operational excellence standards.
• Uses independent judgement and discretion to make decisions.
• May be responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.
• ADDITIONAL ACCOUNTABILITIES Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

• Required Qualifications: Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 6+ Years of overall branch sales experience.
• Two (2)+years in a leadership role.
• Preferred Qualifications: Education level preferred: Undergraduate Degree (4 years or equivalent).
• Job Competencies: Creating Diverse andCohesive Team.
• Education, Coaching and Mentoring.
• Prioritize Competing Demands.
• Drive for Results.
• Profit Discipline.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Pay Range $59,085.00 - $99,485.00

Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity.

We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast.

We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive.

Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking.

Flagstar Bank is committed to ensuring that you can successfully engage in our recruiting process.

Equal Opportunity Employer For more Information: EEOC_KnowYourRights Member FDIC/Equal Housing Lender