Branch Banking –Leader

Flagstar Bank; New York (NY); Hybrid; USD 59,000 - 99,000; Full time

Job summary

Flagstar Bank in Brooklyn, NY is seeking a Branch Banking Leader to coach a high-performing team, drive sales growth, and maintain operational excellence across deposits, loans, and services. The role emphasizes sales coaching, client experience, and risk management, with responsibilities spanning staff development, performance evaluation, and regulatory compliance to deliver results.

Candidates should have strong leadership and relationship-building skills to align with enterprise goals and

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 6+ Years of overall branch sales experience.
• Two (2)+ years in a leadership role.
• Preferred Qualifications: Undergraduate Degree (4 years or equivalent).

Responsibilities

• Drive market growth of primary client relationships and achieve growth targets in financial performance (deposits loans, and non-interest income).
• Create and execute business development, actively support branch initiatives and provide training/coaching to branch teams on sales objectives.
• Deliver client engagement and education, fostering an exceptional client experience while addressing operational issues.
• Foster a culture of disciplined risk management and ensure compliance with policies and regulations.

Skills

Team leadership

Coaching & mentoring

Prioritization

Drive for results

Profit discipline

Stakeholder relations

Cross-functional collaboration

Client relationships

Work culture

Education

High School Diploma or GED

Undergraduate degree preferred

Job description

Position Title Branch Banking –Leader Location Brooklyn, NY 11207

Job Summary

A Branch Banking Leader coaches a high‑performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. In addition, this role has a large focus on coaching to sales, revenue growth, and operational integrity with a focus on successful sales and client experience behaviors while delivering high level of client service.

Job Responsibilities

• Business Performance: Drive market growth of primary client relationships and achieve growth targets in financial performance (deposits loans, and non-interest income). Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Uses independent judgement and discretion to make sound financial decisions.
• Sales Leadership and Coaching: Create and execute business development, actively support execution of partner produced sales and branch initiatives. Provide training/development/coaching to branch teams on mission and how to effectively engage to deliver on targets. Foster the right environment for branch teams and clients. Responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.
• Client Experience: Deliver client engagement and education--using the tools and systems available. Foster a culture focused on providing an exceptional client experience with a commitment to delivering on our mission and purpose. Analyzes and resolves problems pertaining to branch operations and client satisfaction.
• Risk Management: Foster a culture of disciplined risk management helping teams identify and mitigate reputational, regulatory, employee and client risks. Ensure team awareness, understanding and adherence to all applicable bank policies and regulations. Meet operational excellence standards. Uses independent judgement and discretion to make decisions. May be responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.
• ADDITIONAL ACCOUNTABILITIES: Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements

• Required Qualifications: Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. Minimum experience required: 6+ Years of overall branch sales experience. Two (2)+ years in a leadership role.
• Preferred Qualifications: Education level preferred: Undergraduate Degree (4 years or equivalent).
• Job Competencies:
  • Creating Diverse and Cohesive Team.
  • Education, Coaching and Mentoring.
  • Prioritize Competing Demands.
  • Drive for Results.
  • Profit Discipline.
  • Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
  • Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
  • Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
  • Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Physical Demands (ADA)

No unusual physical exertion is involved.

Equal Opportunity Employer

Flagstar is an Equal Opportunity Employer We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Flagstar Bank Pay Range $59,085.00 - $99,485.00

Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity. We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast. We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive. Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking.

Flagstar Bank is committed to ensuring that you can successfully engage in our recruiting process. If you need assistance completing your employment application or if you would like to request a reasonable accommodation, please contact our team at [e-mail].

Equal Opportunity Employer For more Information: EEOC_KnowYourRights Member FDIC/Equal Housing Lender