Branch Banking - Leader

Flagstar Bank; Mayfield (OH); On-site; USD 59,000 - 99,000; Full time

Job summary

Flagstar Bank is seeking a Branch Banking Leader in Mayfield Heights, OH to coach a high-performing branch team, drive sales growth, and ensure operational excellence with a focus on delivering outstanding client service. The role emphasizes leadership in sales initiatives, talent development, and compliance across the branch network.

You will lead revenue growth, mentor staff, and collaborate with partners to deliver superior client experiences while maintaining risk management and regulatory

Qualifications

• High School diploma or equivalent.
• 6+ years of overall branch sales experience.
• 2+ years in a leadership role.

Responsibilities

• Drive market growth of primary client relationships and achieve growth targets in financial performance (deposits, loans, and non-interest income).
• Provide training, development and coaching to branch teams on sales and client engagement to meet targets and ensure compliance.
• Deliver exceptional client experience and resolve branch operations issues to support service quality.
• Foster disciplined risk management and ensure staff adherence to policies and regulations.

Skills

Leadership

Coaching

Sales

Client relationships

Strategic thinking

Education

High School Diploma or equivalent

Undergraduate Degree preferred

Job description

Job Summary

A Branch Banking Leadercoaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. In addition, this role has a large focus oncoaching to sales, revenue growth, and operational integrity with a focus on successful sales and client experience behaviors while deliveringhigh levelof client service.

Position Title

Branch Banking - Leader

Location

Mayfield Heights, OH 44124-3228

Job Summary

A Branch Banking Leadercoaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. In addition, this role has a large focus oncoaching to sales, revenue growth, and operational integrity with a focus on successful sales and client experience behaviors while deliveringhigh levelof client service.

Job Responsibilities

• Business Performance:Drive market growth of primary client relationships and achieve growth targets in financial performance (deposits loans, and non-interest income).Activelyseekand deliver the right client introductions to the right teammember(s) to achieve growth targets and execute successful salesinitiative.Usesindependent judgement and discretion to make sound financial decisions.
• Sales Leadership and Coaching:Create and execute business development, actively support execution of partner produced sales and branch initiatives. Provide training/development/coaching to branch teams on mission and how to effectively engageto deliver ontargets.Fosterthe right environmentfor branch teams and clients.Responsible for talentmanagementfunctionsincluding:employment,performanceevaluations,staffdevelopment/training, disciplinary actions, successionplanningandensuringall staffcomply withcompliance requirements.
• Client Experience:Deliver client engagement and education--usingthe tools and systems available. Foster a culture focused on providingan exceptionalclient experience with a commitment to delivering on our mission and purpose.Analyzes and resolves problemspertaining tobranch operations and client satisfaction.
• Risk Management: Foster a culture of disciplined risk management helping teamsidentifyand mitigate reputational, regulatory, employee and client risks. Ensure team awareness,understandingand adherence to all applicable bank policies and regulations.Meet operational excellence standards.
• Uses independent judgement and discretion to make decisions.
• May be responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.

Additional Accountabilities

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent .
• Minimum experience required: 6+ Years of overall branch sales experience.
• Two (2)+years in a leadership role.

Preferred Qualifications

• Education level preferred: Undergraduate Degree (4 years or equivalent) .

Job Competencies

• Creating Diverse andCohesive Team.
• Education, Coaching and Mentoring.
• Prioritize Competing Demands.
• Drive for Results.
• Profit Discipline.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer - Vets/Disabled

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank Pay Range $59,085.00 - $99,485.00