Branch Banking Leader

Flagstar Bank; New York (NY); On-site; USD 59,085 - 99,485; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

Comprehensive leave program

Job summary

Flagstar Bank is seeking a Branch Banking Leader in New York, NY, to coach and manage a high-performing branch team. The role emphasizes sales, revenue growth, and delivering exceptional client experiences while ensuring operational excellence.

The ideal candidate will have over 5 years of branch sales experience, with at least 2 years in a leadership role. A competitive compensation package including medical, dental, and vision insurance is offered.

Qualifications

• 5+ years of branch sales experience, with at least 2 years in a leadership role.
• NMLS registration required under the S.A.F.E. Act of 2008 and Regulation.

Responsibilities

• Drive market growth of client relationships and achieve financial performance targets.
• Provide training, development, and coaching to branch teams.
• Analyze and resolve problems pertaining to branch operations.

Skills

Sales leadership

Coaching

Risk management

Relationship building

Cross-functional collaboration

Education

High School Diploma or equivalent

Undergraduate degree

Job description

Job Summary

Branch Banking Leader coaches a high‑performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence. The role focuses on coaching to sales, revenue growth, and operational integrity with a focus on successful sales and client experience behaviors while delivering a high level of client service.

Job Responsibilities

• Business Performance: Drive market growth of primary client relationships and achieve growth targets in financial performance (deposits, loans, and non‑interest income). Actively seek and deliver client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives. Use independent judgement and discretion to make sound financial decisions.
• Sales Leadership and Coaching: Create and execute business development initiatives; support execution of partner‑produced sales and branch initiatives. Provide training, development and coaching to branch teams on mission and how to effectively engage to deliver on targets. Foster an environment for branch teams and clients.
• Talent Management: Responsible for employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.
• Client Experience: Deliver client engagement and education using the tools and systems available. Foster a culture focused on providing an exceptional client experience and commitment to delivering on our mission and purpose. Analyze and resolve problems pertaining to branch operations and client satisfaction.
• Risk Management: Foster a culture of disciplined risk management, helping teams identify and mitigate reputational, regulatory, employee and client risks. Ensure team awareness of all applicable bank policies and regulations and meet operational excellence standards.
• Additional Accountabilities: Perform special projects and additional duties as required; consistently adhere to regulatory and compliance policies and complete required compliance trainings. Maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements

• Education: High School Diploma or equivalent (GED, HiSET, TASC). Preferred: Undergraduate degree.
• Experience: 5+ years overall branch sales experience, with at least 2 years in a leadership role.
• Qualifications: Requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation.

Preferred Qualifications

• Education level preferred: Undergraduate Degree (4 years or equivalent)

Job Competencies

• Creating diverse and cohesive teams
• Education, coaching and mentoring
• Prioritizing competing demands
• Drive for results
• Profit discipline
• Relationship building and communication
• Cross‑functional collaboration
• Positive work culture and environment leadership

Physical Demands

The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Equal Opportunity Employer Statement

Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws.

Compensation & Benefits

Pay Range: $59,085.00 - $99,485.00. Benefits include medical, dental, vision, life and disability insurance, as well as a comprehensive leave program.