Branch Administrator

Winter Services, LLC; Milwaukee (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Group Term Life & Short-Term Discount

401k with company match

Paid vacation and holidays

Job summary

Winter Services, LLC is seeking an Operations Coordinator to organize district staffing, recruit seasonal staff, and support HR tasks in Milwaukee. You will manage office operations, onboarding, training, and safety compliance while coordinating with the OM and sales teams.

Proficiency in Salesforce and NetSuite, plus MS Office, is expected. The role involves some weekend work and cross-department collaboration in a hands-on environment.

Qualifications

• High school diploma or GED required.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience in recruiting seasonal staff and coordinating HR tasks.
• Ability to conduct interviews in Spanish.
• Strong organizational and communication skills.

Responsibilities

• Organize district staffing and recruiting activities.
• Manage office operations and procedures for efficiency.
• Coordinate training and onboarding of seasonal staff.
• Support HR with paperwork and compliance.
• Engage in safety rules and compliance training.
• Assist in scheduling district trainings and events.
• Support sales efforts and data cleanup in CRM systems.

Skills

Recruiting

Staffing

Office administration

Vendor coordination

Customer service

Spanish interviews

Education

High school diploma or GED

Tools

Salesforce

Viaseys Database

NetSuite

Microsoft Office

Job description

JOB REQUIREMENTS

FUNCTION: Responsible for organizing and coordinating office operations and procedures to ensure organizational effectiveness and efficiency of employee, vendor, and customer information.

DUTIES & RESPONSIBILITIES

Manage all district staffing and recruiting activities.

Maintain office supplies and equipment. Coordinate and support general office tasks as needed.

Understand SalesForce and Viaseys Database to support your Operation Manager's District annually Human Resources related activities: Assist and collect all new and returning employee paperwork, Assist Human Resources with the recruitment, orientation, and training of seasonal staff (may require some weekends), Assist seasonal staff with electronic onboarding, training, safety, and compliance.

Engage with all safety, work rules, and regulations to maintain housekeeping standards.

Assist in training and tracking of safety rules and compliance for employees within the district. Train and administer policies and procedures. Make sure binders and sign-in sheets are updated and loaded annually into the required binders.

Assist in coordination and scheduling of district required training in and out of the season.

Operations Related activities: Pre-Season review and photography, Blizzard U participation and training, Night and weekend hours, Update route books, customer scopes and maps, Load storm data and paperwork post storm into shared files, Post Season review and photography, Loading of pictures and inspection data into Post Season Cases, Pulling of stakes, Assisting in MM breakdown and recovery.

Heavily involved in recruiting of seasonal and sub staff. Represent the company at job fairs, school, and community events. Screening of candidates in support of the OM's for seasonal staff recruitment. Conducting interviews in Spanish.

Sales related activities: Sales prospecting in the field, Appointment setting, Cold calling weekly in the summer, Call block day with sales team, Measuring prospective sites when necessary, Cleaning up data within Salesforce.

Participate in Sales Blitzes, Fleet Related Activities: Asset/Parts tracking and accountability, Invoice flow DVIR organization.

Customer Service: Heavily involved in Service Case flow and completion. Cover customer service when necessary.

Finance: A/R Activities - Ability to contact customers and communicate open aging. Pull invoicing out of NetSuite and email to customer. NetSuite, have basic knowledge and understanding. Ability to pull and email invoices, Insurance/COI requests as needed. POC and process external and internal mail / email / packages timely. Support GM in general office tasks (supplies, meetings coordination, etc.) Subcontractor Agreements; creation and processing. Subcontractor compliance; W9, COI, etc.

BENEFITS

Competitive salary.

• Based On Experience Medical, Dental and Vision Insurance
• Company-sponsored Group Term Life & Short-Term Disability insurance
• 401k retirement plan with company match
• Paid vacation and holidays

Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.

OTHER EXPERIENCE AND QUALIFICATIONS

• High school diploma or G.E.D. equivalent
• Proficient in use of general office equipment (fax and copy machine)
• Proficient in Microsoft Office (i.e. Word, Excel, Outlook)
• Discretion and trustworthiness due to access and assistance with confidential information
• Excellent communication, time management, and organizational skills