The Rescue Mission Alliance (RMA) is a Christian non-profit organization that has been serving the less fortunate in Southern California through emergency and long-term rehabilitation services since 1972. RMA partners with local churches to meet the spiritual needs of the people we serve. The Valley Food Bank, an outreach ministry of RMA is a Christian non-profit organization serving the less fortunate and food insecure in Southern California and in particular the San Fernando Valley and surrounding communities since 2001.
Summary
The Box Truck Driver serves as the face of the Valley Food Bank to our donors, recipient food pantries and agencies while making pickups and deliveries throughout the San Fernando Valley, San Gabriel Valley and Los Angeles areas. Must possess strong customer service, communication, and interpersonal skills. This is a full-time, regular non-exempt position located in Pacoima, CA reporting to the Valley Food Bank Supervisor. Compensation is commensurate with skills and experience. This position is eligible for overtime and benefits according to applicable guidelines.
Donor Relations / Customer Service
- Maintain a commitment to be a "Servant Leader" in everyday situations in alignment with RMA's Mission, Vision, and Values.
- Represent the Valley Food Bank in a Christ-centered manner, cultivating positive donor interactions while making pickups and deliveries.
- Provide top quality customer service to every donor while maintaining and expanding outstanding relationships.
- Greet donors in a courteous, friendly and professional manner and be an active listener to their comments and needs
- Be ready to communicate the Valley Food Bank and Rescue Mission Alliance purpose and vision in a clear and concise manner
Pickups and Deliveries
- Drive Valley Food Bank's refrigerated box truck to donor sites and food pantry distribution sites, making sound decisions regarding accepting and delivering food and non-food donation items helping to ensure the quality and safety of food.
- Reviews scheduled pick-ups and deliveries to ensure vehicle is equipped with needed equipment and receipts.
- Assists with loading and unloading of donations, utilizing proper lifting techniques and the appropriate tools and equipment provided, asking for assistance with items that are awkward or too heave to be moved by one person.
- Participate in preparation of pantry orders.
- Prior to departing, inspect vehicle and maintains vehicle supplies (i.e. gas, oil, water, tires, etc.) and vehicle maintenance logs / records to ensure vehicle is kept in proper working condition, clean and appropriate for food donations. Report any mechanical problems encountered with vehicles to supervisor.
- Safely negotiate in a variety of environments, e.g. steep stairs, uneven surfaces, obeying all traffic laws and following established traffic and transportation procedures.
- Comply with all Federal, State, and local laws regulating safe driving, and RMA policies and procedures.
- Ensure any accident or injury is promptly reported.
- Maintain a safe driving record and appropriate driver's license classification while operating company vehicles.
Other Duties & Responsibilities
- Participate in general warehouse (including refrigeration units, aisles and shelving), office and outside dock area clean up and maintenance to ensure constant state of safety and organization, clear of hazards.
- Participate in volunteer activities; donor tours and other events when available to promote
the work of the Valley Food Bank.
- Attend all safety matrix and driver meetings.
Supervisory Responsibilities
There are no employees reporting to this position.
Qualifications
- A solid Bible based Christian faith, compatible with RMA's Statement of Faith and an active member of an Evangelical church.
- High school diploma, GED or equivalent.
- Valid California Driver's License and insurable under RMA, minimum 3 years driving experience and proof of good driving record.
- Read, write and speak English.
- Experience driving a box truck.
Skills
- Strong customer service orientation, communication and interpersonal skills.
- A teachable spirit and committed to team participation.
- Consistently demonstrated ability to work safely.
- Team player with ability to work with a wide variety of people with different personalities and backgrounds.
- Excellent organizational skills and ability to multitask.
- Able to work independently and under some pressure to meet deadlines.
Software
None
Physical Demands
- Position requires the ability to handle loading and unload of 24' box truck. Operate manual and electric pallet jacks.
- Able to lift and move up to 60lbs.
- Hands-on position, including moving boxes, lifting merchandise, etc.
Typical warehouse / delivery truck setting. Diverse surroundings with unpredictable environments such as uneven surfaces and potential hazards such stairs, animals, etc. This position will function in a Thrift Store and warehouse setting where medium duty equipment such as forklifts is in use. Will also be working in proximity with an at-risk population where errant behavior and disease risk may be present. Appropriate safety considerations will be required to avoid illness or injury.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
For more information on E-Verify, please contact DHS. dhs.gov / e-verify