Box Office Ticket Agent - Theatre at Resorts World (Part-Time)

AEG Presents; Las Vegas (NV); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company that has been revolutionizing live entertainment for over 20 years. As a Box Office Agent, you will play a crucial role in creating memorable experiences for guests by providing exceptional customer service and assisting with ticket purchases. This role offers the opportunity to work in a dynamic environment, where your communication skills and ability to work under pressure will shine. If you're passionate about live events and enjoy helping others, this position is perfect for you. Be part of a diverse team that values community and innovation, and help us give the world a reason to cheer!

Qualifications

• 0-1 years of related experience in customer service.
• Ability to work independently and in a team.

Responsibilities

• Assist guests with event information, seating, and pricing.
• Process ticket orders and handle payments efficiently.

Skills

Customer Service Skills

Effective Communication

Basic Math Skills

Teamwork

Flexibility

Education

High School Diploma or equivalent

Job description

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote over 10,000 shows, and present more than 22,000 events worldwide. We are committed to innovation, artistry, community, and leverage our 300+ venues, leading sports franchises, marquee music brands, entertainment districts, ticketing platform, and sponsorship activations to create memorable moments that inspire global cheer.

Our business is deeply connected to the human mind and heart. We strive to build a diverse and inclusive company reflecting the artists, athletes, and fans we serve; support our communities; and adopt sustainable practices to minimize environmental impact.

If you're ready to challenge yourself and make a difference, join us in giving the world a reason to cheer!

Position Summary:

The Box Office Agent communicates event details, seating options, pricing, and assists guests in selecting the best tickets. They process ticket orders and handle payments.

Essential Functions:

• Assist guests by providing information about events, seating, and pricing; process ticket orders and payments.
• Follow cash handling and inventory procedures to ensure security.
• Greet customers warmly, answer questions, and assist with requests.
• Upsell by promoting similar upcoming events based on strong knowledge of the genre.
• Support team dynamics by assisting coworkers, maintaining cleanliness, and fostering a positive work environment.
• Resolve customer concerns with excellent service, escalating issues when necessary.

Required Qualifications:

• High School Diploma or equivalent.
• 0-1 years of related experience.
• Excellent customer service skills.
• Ability to work independently and in a team.
• Effective communication skills.
• Basic math skills.
• Responsibility and professionalism.
• Decisiveness.
• Ability to work in a fast-paced environment.
• Flexible availability, including nights and weekends.

Pay Scale: $16.00 - $18.00

AEG reserves the right to modify job descriptions at any time during employment and may require duties outside the normal scope.