Box Office Supervisor- PT- Roxian Theatre

Live Nation; McKees Rocks (Allegheny County); On-site; USD 42,000 - 66,000; Full time

Job summary

Live Nation Entertainment is seeking a Box Office Manager to oversee daily ticket operations at our venue. You will supervise box office staff, manage Will Call, Guest List, Ticket Sales, and Ticket Scanning while ensuring accurate cash handling and customer service across all interactions.

The role requires experience in box office or ticketing management, collaboration with multiple venue departments, and leadership to achieve staffing and training goals.

Qualifications

• Experience in Box Office / Ticketing Management

Responsibilities

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
• Assist and support box office staff in any of their job functions, as needed
• Ensure positive and creative team environment within the department
• Facilitate open communication with the Box Office Manager, staff and all other venue departments
• Exhibit proper inter-departmental communications and organization
• Ensure complete and satisfactory on-going staff training
• Assist manager with staff evaluations (training, 90-day, annual)
• Provide a positive team environment within the department
• Assist in ensuring appropriate staffing levels.
• Help set staff development and performance goals & monitor progress
• Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
• Promote and provide superior customer service in all guest interactions
• Participate in all on-site venue meetings as needed
• Balance and reconciliation of all seller cash drawers
• Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
• Assist Manager on housing, distributing and depositing venue cash on a weekly basis.
• Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.
• Assist Manager in scheduling all employee's payroll prior to deadlines
• Conduct band settlement on shows with split point deals, or when deemed necessary by talent department
• Complete and distribute accurate daily ticket counts for agents and artists
• Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
• Follow standards and processes for ticket types, ancillary events and qualifiers
• Monitor and maintain functionality of all ticketing computers, software and hardware
• Secondary representative in all venue interactions with Ticketmaster
• Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public
• Modify, maintain and update all customer database files
• Develop and maintain call center phone system, and keep current all phone menus and calendars of events
• Interact with artist, record label, management and band tour accountant. Provide reports as necessary.
• Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
• Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
• Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
• Ensure that venue is compliant with ADA ticket laws

Skills

Box Office Experience

Job description

Job Summary

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

Supervision of the Department

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
• Assist and support box office staff in any of their job functions, as needed
• Ensure positive and creative team environment within the department
• Facilitate open communication with the Box Office Manager, staff and all other venue departments
• Exhibit proper inter-departmental communications and organization
• Ensure complete and satisfactory on-going staff training
• Assist manager with staff evaluations (training, 90-day, annual)
• Provide a positive team environment within the department
• Assist in ensuring appropriate staffing levels.
• Help set staff development and performance goals & monitor progress
• Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
• Promote and provide superior customer service in all guest interactions
• Participate in all on-site venue meetings as needed

II. Financial / Cash Handling

• Ensure that venue staff follows Clubs & Theaters cash handling policies & procedures
• Balance and reconciliation of all seller cash drawers
• Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
• Assist Manager on housing, distributing and depositing venue cash on a weekly basis.
• Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.
• Assist Manager in scheduling all employee's payroll prior to deadlines
• Conduct band settlement on shows with split point deals, or when deemed necessary by talent department
• Complete and distribute accurate daily ticket counts for agents and artists

III. Other Responsibilities

• Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
• Follow standards and processes for ticket types, ancillary events and qualifiers
• Monitor and maintain functionality of all ticketing computers, software and hardware
• Secondary representative in all venue interactions with Ticketmaster
• Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public
• Modify, maintain and update all customer database files
• Develop and maintain call center phone system, and keep current all phone menus and calendars of events
• Interact with artist, record label, management and band tour accountant. Provide reports as necessary.
• Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
• Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
• Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
• Ensure that venue is compliant with ADA ticket laws

WHAT THIS PERSON WILL BRING

Required: Experience in Box Office / Ticketing Management

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