Box Office Supervisor - Peoria Civic Center

ASM Global-SMG; Peoria (IL); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Paid vacation

401(k)

Paid holidays

Paid sick time

Job summary

ASM Global-SMG is hiring a Box Office Supervisor for the Peoria Civic Center. You will oversee ticket sales and operations, ensuring effective management of financial tasks and staff scheduling.

The ideal candidate will have a Bachelor’s degree, supervisory experience, and excellent communication skills. Benefits include paid vacation, 401(k), and competitive hourly pay between $20–$24.

Qualifications

• Ability to satisfactorily perform each essential duty.
• Supervisory experience is essential.
• Excellent communication, interpersonal, and organizational skills.

Responsibilities

• Oversee all ticketing accounting and cash handling procedures.
• Prepare weekly staff reports and box office event settlements.
• Supervise and schedule box office staff during operational hours.

Skills

Professional communication skills

Microsoft Office (Excel, Word, Outlook)

Cash handling

Education

Bachelor’s degree in business management or related field

Tools

Ticketing equipment

Job description

Position

Box Office Supervisor

Department

Finance

Reports to

Box Office Manager

FLSA Status

Full-time, Hourly, Non-exempt

Summary

Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for a Box Office Supervisor at the Peoria Civic Center. The role oversees ticket sales and all other seller activities for the Peoria Civic Center box office. Starting pay is $20–$24 per hour, depending on experience. Benefits include paid vacation, 11 paid holidays, paid sick time, group insurance, and 401(k).

Essential Duties and Responsibilities

• Oversee all ticketing accounting regarding receipts, data entry, auditing reports, and cash handling procedures.
• Prepare weekly staff reports.
• Prepare final box office reports and event settlements when needed.
• Schedule and supervise box office staff during open hours.
• Audit and balance ticket seller cash drawers at shift end.
• Ensure Box Office is stocked with necessary supplies for sellers (ticket stock, envelopes, office supplies, etc.).
• Resolve customer service issues.
• Assist with event builds in the ticketing system.
• Communicate with Box Office Manager, Event Staff, and Promoters throughout events.
• All other duties and responsibilities as assigned.

Supervisory Responsibilities

Directly supervise ticket sellers.

Minimum Qualifications

• Ability to satisfactorily perform each essential duty.
• Bachelor’s degree in business management, accounting, related field, or comparable experience (preferred).
• Supervisory experience (essential).
• Prior ticketing experience (helpful).
• Cash handling experience (preferred).
• Excellent communication, interpersonal, and organizational skills.

Skills and Abilities

• Professional communication skills, written and verbal, with English fluency.
• Professional computer skills, including proficiency with Microsoft Office Excel, Word, and Outlook.
• Ability to use ticketing equipment, calculator, telephone, credit card machine.
• Ability to use an electronic timeclock for recording hours worked.

Other Qualifications

• Ability to pass a criminal and financial background check according to company standards.
• Must be available to work hours as required by events, including weekends, evenings, and holidays as needed.

Working Conditions and Physical Demands

Regular lifting of up to 25 lbs.; occasional lifting of up to 50 lbs. The employee is regularly required to move around the facility and to speak and hear sufficiently to communicate with patrons and staff. The employee must navigate narrow passageways, work in confined spaces, and work while seated for long periods. Ability to count cash and work at a computer.

Equal Opportunity Statement

Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants who need reasonable accommodation to complete the application process may contact Human Resources for the Peoria Civic Center at [e-mail].