Box Office Supervisor|Part-time| Sandler Center for the Performing Arts

Oak View Group; Virginia Beach, New Britain (VA, CT); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player seeks a dynamic Box Office Supervisor to assist with daily operations and manage ticket sellers. This role involves overseeing box office policies, providing exceptional customer service, and ensuring smooth ticketing processes. The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving skills, and have experience with Ticketmaster software. Join a diverse team committed to innovation and excellence in the live event industry, where your contributions will make a significant impact on the experience of patrons and clients alike.

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• Minimum two years of business, office, or ticketing experience required.
• Strong problem solving and customer service skills are essential.

Responsibilities

• Manage box office staff and maintain policies and procedures.
• Provide customer service and oversee ticket sales and inventory.

Skills

Problem Solving

Customer Service

Multitasking

Communication Skills

Education

High School Graduate or Equivalent

Tools

Ticketmaster Software

Microsoft Excel

Microsoft Office

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Assist Box Office Manager with day-to-day operations of the box office. Box Office Supervisor directly oversees ticket sellers in the box office. Duties may include management functions, such as organization, accounting, customer service, maintaining equipment, operating computerized ticketing systems, preparing reports, in addition to supervisory duties and other duties as assigned.

This role will pay an hourly rate of $13.00 to $14.50.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

1. Manage staff and maintain all box office policies and procedures.
2. Train and oversee ticket sellers including explanation of rules and policies, as well as assigning and monitoring work of box office staff.
3. Provide professional customer service to patrons and clients.
4. Oversee all policies and procedures in relation to group orders/group sales.
5. Monitor inventory and notify manager of the need to order supplies, materials, or equipment.
6. Oversee the maintenance and reporting of the Ticket Master ticket scanners.
7. Plan and prepare work schedules and keep records of employees' work schedules and manage ADP payroll system.
8. Assist box office manager in building all facets of events in the Ticket Master Ticketing system.
9. Strong oral and written communication skills required.
10. Assist in the maintenance of the Resident Company ticket operations, advance sales, customer relations, and event box office management.
11. Assist Resident Companies with reporting needs, processing, etc. and ensure the proper use of ticketing system.
12. Responsible for cash handling and box office controls.
13. Process financial reconciliation such as daily reports, event statements and monthly reports.
14. Establish and maintain professional working relationships with ticket sellers.
15. Perform additional related duties and responsibilities as required.
16. Availability for weekend and evening work required.

Qualifications

• High School graduate or equivalent.
• Minimum two years of business, general office or ticketing experience.
• Strong problem solving skills.
• Operate Ticketmaster software and a personal computer using Excel, Windows and Microsoft Office software.
• Experience handling money and cash management controls.
• Work in a fast-paced environment and able to multitask.
• Ability to work evenings and weekends as required.
• Strong customer service skills.
• Team player.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.