Box Office Supervisor | Part-Time | PeoplesBank Arena

Oak View Group; Hartford (CT); In loco; USD 30.000 - 39.000; Part-time

Vantaggi offerti da questo lavoro

401(k) Savings Plan and 401(k) match

Descrizione del lavoro

Oak View Group is seeking a Box Office Supervisor to oversee event day operations at the PeoplesBank Arena in Hartford. The role includes supervising ticket sellers, handling guest inquiries, and preparing financial reports. The position pays an hourly rate of $22.00–$28.00 and requires 2–3+ years of box office experience with at least 1 year in a supervisory capacity.

Part-time status with benefits such as a 401(k) plan and matching; position remains open until February 12, 2027.

Competenze

• High school diploma or GED preferred.
• 2-3+ years box office experience, minimum 1 year supervisory.
• Experience with a computerized ticketing system.
• Advanced technology skills including smartphones and computers.
• Ability to work in a fast-paced event-driven environment and train team members.

Mansioni

• Supervises and assists ticket sellers during event days/nights, helping with sales and troubleshooting mobile ticket issues.
• Delegates duties, prepares cash drawers, and calculates daily ticket sales after shifts.
• Maintains and audits cash vault balance, calculates daily revenue, and prepares deposits.
• Shares responsibilities with other supervisors for schedules, window displays, will calls, guest services relocations, promoter inquiries, and event reports.
• Compiles end-of-day reports for the finance department.

Conoscenze

Customer service

Team leadership

Organization

Problem solving

Communication

Formazione

High school diploma/GED

Strumenti

Ticketing system

Excel

Smartphones

Computers

Descrizione del lavoro

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Box Office Supervisor oversees the event day operations of the Box Office, supervises box office ticket sellers, reinforces a guest-friendly attitude, handles guest inquiries and/or complaints, assists in preparing financial reports, and is responsible for opening and closing the box office at the PeoplesBank Arena and Pratt & Whitney Stadium.

This role pays an hourly rate of $22.00 - $28.00.

Benefits for Part-Time roles

401(k) Savings Plan and 401(k) matching.

This position will remain open until February 12, 2027.

About The Venue

The PeoplesBank Arena is Connecticut’s premier destination for sports & entertainment. The 15,000-seat downtown arena is home to the eleven-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses. The PeoplesBank Arena is also home to the AHL's Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. The PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others. The PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Responsibilities

• Supervises and assists ticket sellers during event days/nights, which includes but is not limited to aiding with the sale process and troubleshooting mobile ticket issues and other ticketing needs.
• Delegates job duties, prepares cash drawers, and calculates the daily ticket sales at the end of the shift.
• Maintain and audit the cash vault balance for accuracy, calculate daily revenue to coincide with receipts, and prepare and verify deposits accordingly.
• Share responsibilities with other supervisors to include preparing ticket sellers’ schedules, updating window displays, supervising will calls, preparing guest services relocations, handling promoter inquiries, and running reports for events.
• Compiles end-of-day reports to be used by the finance department.
• Aids guests either in person or via telephone with any questions and/or problems that have been relayed by the ticket sellers.
• Always reinforces a "guest-friendly" attitude to ensure the highest level of customer service.
• Oversee the physical appearance of the box office.
• Performs all other related duties as needed.

Qualifications

• High school diploma/GED is preferred.
• 2-3+ years of box office experience, minimum of 1 year in a supervisory role.
• Advanced experience with a computerized ticketing system.
• Advanced technology skills, including computers and smart phones.
• Experience in an event-driven, fast-paced environment that requires on-the-spot problem-solving.
• Able to develop teamwork amongst ticket sellers and instill the highest level of customer service.
• Must possess excellent organizational skills and communication skills in both oral and written form.
• Ability to develop and train team members.
• Intermediate computer knowledge. including some experience with Excel spreadsheets.
• Ability to prioritize and make decisions.
• Ability to work flexible hours, including nights, weekends, and holidays.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.