Box Office Representative

Fussball Club Cincinnati LLC (FC Cincinnati); Cincinnati (OH); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Fun work environment

Opportunities for community involvement

Job summary

A local Major League Soccer team in Cincinnati seeks a Box Office Representative to assist guests in purchasing tickets, ensuring exceptional customer service. Responsibilities include greeting fans, handling transactions, and assisting at TQL Stadium on game days. The ideal candidate has experience in customer-facing roles and can operate the ticketing system. This position requires working varied hours, maintaining professionalism in attire, and offers a dynamic atmosphere as part of the vibrant sports community.

Qualifications

• 6+ months experience in customer service-oriented roles like concierge or event planning.
• Ability to manage cash and credit card transactions.
• Professional appearance with business casual attire.

Responsibilities

• Greet guests and respond to requests politely.
• Handle cash and credit card transactions.
• Assist in set up and put away of ticket scanners.

Skills

Customer service skills

Basic math skills

Computer operation

Bilingual in English and Spanish

Job description

Reports to: Manager of Ticket Operations

Job Summary

Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful information and a high level of customer service. Box Office Representatives are commonly the first point of contact for guests attending a match, so they set the tone for the entire fan experience. Box Office Representatives greet each guest and respond to each request in a friendly and polite manner, while giving guidance and direction for any further needs. The ability to proficiently navigate the ticketing system, as well as a strong customer service background, is essential. Hours include approximately 5 – 6 hours on game day at TQL Stadium. Your day will include arriving to TQL Stadium 3 hours before kickoff and working for the duration of the game (about 2 hours).

What You’ll Do

• Greet each guest and respond to each request in a friendly and polite manner
• Handle cash and credit card transactions
• Additional duties include assisting with set up and putting away of ticket scanners.

What You’ll Bring

• Excellent customer service and relationship skills
• Ability to operate a computer and learn ticketing system
• Ability to work weekends, weekdays, weeknights, and holidays
• Ability to handle cash and credit card transactions
• Must have basic math skills

What You’ll Need

• 6+ months experience working as a concierge, event planner, waiter/waitress, housekeeper, or a role focused on providing excellent customer service
• Bilingual in English and Spanish is an added bonus
• Ability to maintain professional appearance, which includes dressing in business casual attire. Uniform shirts will be provided (no shorts, sweatpants, or jeans).

About FCC

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community. FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture.The club’s DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal’s Best Places to Work in Sports 2023, named to the Honor List as one of “75 Great Sports Companies to Call Home.”; on the Business Courier’s Fast 55 as one of Greater Cincinnati’s fastest growing private companies; and named to The Enquirer’s Top Workplaces 2024.

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.