Box Office - Hollywood

Rooftop Cinema Club; Los Angeles (CA); On-site; USD 21,000 - 28,000; Part time

Job summary

Rooftop Cinema Club is seeking Box Office Crew Members to help create magical and memorable movie moments under the stars. You will be the first point of contact for guests, setting a fun and caring tone and assisting with e-tickets and seating.

Open shifts run 1pm–1am; expect weekend availability and a role that blends teamwork with customer service excellence in a lively outdoor cinema setting.

Qualifications

• Team players who enjoy working in teams and can energize the room.
• Excellent communication and interpersonal skills for guest interactions.
• Natural leadership and proactive problem solving in a fast-paced setting.
• Friendly, helpful demeanor and a positive guest experience focus.

Responsibilities

• Prepare popcorn; full training provided.
• Ring up concessions items at the counter.
• Check guests' tickets and guide them through the experience.
• Talk to guests, be friendly, and help them enjoy the evening.
• Clean and close kiosks securely at the end of the night.

Skills

Teamwork

High energy

Communication

Leadership

Friendly attitude

Job description

We are looking for Box Office Crew Members to join us in creating magical and memorable movie moments.

It’s your job to set the tone and atmosphere for guests and other team members, making sure everyone is ready for an enjoyable evening under the stars.

A day in the life of one of our Box Office Crew Members

You arrive at our venue, check in with the team and your manager and get the show going. You run through the opening checklist (opening the kiosks, starting up the POS systems, getting the popcorn popping, ensuring all tech is ready and our items are stocked and ready to be served, and make sure the guest information packs are ready to go). Then it’s time to start welcoming guests! You are the first point of contact for all guests, so it's your responsibility to set a fun and caring tone in all guest interactions. You will check e-tickets at the box office, help get guests comfortable in their seats, and make sure they know that they can come to you for help.

The ideal people

• Love working in teams
• Are high energy
• Great communicators
• Natural born leaders
• Have a friendly and helpful attitude

Key Tasks

• Preparing popcorn (full training provided)
• Ringing up concessions items
• Checking guests tickets, and walking them through the key elements of our experience
• Talking to guests, being friendly and helping them enjoy their evening
• Cleaning and closing the venue kiosks securely at the end of the night
• Weekend availability a must
• Prior Customer Service, Retail or Events experience preferred

Terms

20-35 hours per week

Standard Open Hours for shifts: 1pm - 1am