Box Office Associate

Palm Beach Opera; West Palm Beach, Northern (FL, KY); Hybrid; USD 15,000 - 21,000; Part time

Job summary

Palm Beach Opera is seeking a Box Office Associate for a seasonal role from October 2026 through April 2027. You will support daily Box Office operations and deliver impeccable patron service to Palm Beach Opera’s customers.

You will handle subscriptions, ticket sales, and group sales; process renewals and seating changes; maintain CRM data; and assist with reporting and administrative tasks. Flexibility for performance hours is required.

Qualifications

• Experience working with customer-facing roles and CRM systems.
• Ability to manage data accurately and multi-task in a fast-paced environment.
• Familiarity with opera or classical programming is a plus.

Responsibilities

• Assist with Subscription Sales, Individual Ticket Sales, and Group Sales for all Palm Beach Opera performances, programs, and events.
• Process renewal, exchanges, seat-change requests, donations of unused tickets, ticket reprints, and other ticketing adjustments per Box Office policies.
• Maintain patron, order, payment, seating, and communications data in CRM to support fundraising and sales efforts.
• Identify patrons who may become subscribers or donors and coordinate with Development for cultivation.
• Provide high levels of customer service by phone, email, and in person; respond to inquiries and concerns.

Skills

Customer service

Communication skills

Data entry & organization

CRM systems

Tessitura/PatronManager

Microsoft Outlook

Flexible hours

Tools

Tessitura

PatronManager

CRM software

Job description

• Reports to:Director of Marketing & Communications and Box Office Manager
• Classification:Seasonal, exempt

Palm Beach Opera seeks a Box Office Associate for seasonal work from October 2026 through April 2027. This position is a key member of the sales and marketing team, assisting with the day-to-day operations of the Box Office to ensure impeccable customer service for Palm Beach Opera’s patrons.

Primary Responsibilities

• Assist with Subscription Sales, Individual Ticket Sales, and Group Sales for all Palm Beach Opera performances, programs, and special events
• Process subscription renewals, exchanges, seat-change requests, donations of unused tickets, ticket reprints, and other approved ticketing adjustments in accordance with Box Office policies.
• Maintain accurate patron, order, payment, seating, and communication data in company CRM to support Palm Beach Opera’s fundraising, marketing, patron-service,and sales efforts.
• Identify patrons who may become subscribers, members, or donors, and collaborate with the Development Department on appropriate cultivation and follow-up.
• Provide a consistently high level of customer service by phone, email, and in person and respond to a wide range of public inquiries, concerns, and special circumstances.
• Assist Box Office Manager in generating regular reports with accurate, up-to-date data on sales as needed.
• Assist with reconciliation of Box Office sales and payment activity with the Finance department, as needed.
• With the Box Office Manager, maintain seating manifests, and manage the preparation, presentation, and settlement of all Box Office records.
• Assist Box Office Manager and Director of Marketing & Communications with various projects, including proofreading digital and printed materials, coding of invoices, and other administrative support.
• Follow all policies outlined in the Box Office Operations Manual.

Qualifications and Requirements

• A cheerful and warm personality with a passion for customer service. An empathetic and patient listener with a positive and friendly attitude.
• An enthusiasm for the company’s mission and an eagerness to learn about and promote the company’s activities. A familiarity with Opera and/or Classical Music is an advantage.
• Excellent verbal and written communication skills, and the ability to interact with a wide range of personalities.
• Ability to establish priorities and multitask, with strong organizational and creative problem-solving skills, a collaborative nature, and meticulous attention to detail.
• Discretion with confidential and sensitive information.
• Knowledge of computerized information systems and their application, including Microsoft Outlook and Microsoft Office. Experience working with CRM‑style ticketing systems is preferred, and knowledge of Tessitura and/or PatronManager is an advantage.
• Ability to learn new technology, follow procedures, and maintain accuracy in a fast-paced environment.
• Must have the ability to work flexible hours for company performances and events, including extended hours, evenings, and weekends.

This job description is not necessarily an exhaustive list of all responsibilities, duties, skills, requirements, or working conditions associated with the job. While this listing is intended to be an accurate reflection of the current job, the company reserves the right to revise the job or to require that other or different tasks be performed or assigned.