Box Office Associate

Palm Beach Opera; Town of Florida (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Palm Beach Opera seeks a Box Office Associate for seasonal work from October 2026 through April 2027. The role supports subscriptions, ticket sales, and group sales, delivering impeccable customer service to patrons at the Palm Beach Opera venues.

As a key member of the sales and marketing team, you will manage CRM data, process renewals and exchanges, and assist with reports and reconciliations, while embodying the company’s commitment to outstanding patron experience and educational outreach.

Qualifications

• Cheerful personality with passion for customer service.
• Enthusiasm for Opera or classical music is a plus.
• Excellent verbal and written communication skills.
• Ability to multitask with strong organizational skills and attention to detail.
• Discretion with confidential information.
• Experience with CRM-style ticketing systems; Tessitura/PatronManager a plus.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Assist with Subscription Sales, Individual Ticket Sales, and Group Sales for all performances and events.
• Process subscription renewals, exchanges, seat-change requests, and other ticketing adjustments in accordance with Box Office policies.
• Maintain accurate patron, order, payment, seating, and communication data in CRM.
• Identify potential subscribers or donors and collaborate with Development.
• Provide high-quality customer service by phone, email, and in person.
• Assist Box Office Manager in generating regular sales reports.
• Assist with reconciliation of Box Office sales and payments with Finance.
• Maintain seating manifests and assist with preparation and settlement of Box Office records.
• Support Box Office Manager and Marketing Director with proofreading materials and coding invoices.
• Follow all policies outlined in the Box Office Operations Manual.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Tools

Tessitura

PatronManager

CRM systems

Microsoft Outlook

Microsoft Office

Job description

Palm Beach Opera seeks a Box Office Associate for seasonal work fromOctober 2026 through April 2027. This position is a key member of the sales and marketing team, assisting with the day-to-day operations of the Box Office to ensure impeccable customer service for Palm Beach Opera’s patrons.

Primary Responsibilities

• Assist with Subscription Sales, Individual Ticket Sales, and Group Sales for all Palm Beach Opera performances, programs, and special events
• Process subscription renewals, exchanges, seat-change requests, donations of unused tickets, ticket reprints, and other approved ticketing adjustments in accordance with Box Office policies.
• Maintain accurate patron, order, payment, seating, and communication data in company CRM to support Palm Beach Opera’s fundraising, marketing, patron-service, and sales efforts.
• Identify patrons who may become subscribers, members, or donors, and collaborate with the Development Department on appropriate cultivationand follow-up.
• Provide a consistently high level of customer service by phone, email, and in person and respond to a wide range of public inquiries, concerns, and special circumstances.
• Assist Box Office Manager in generating regular reports with accurate, up-to-date data on sales as needed.
• Assist with reconciliation of Box Office sales and payment activity with the Finance department, as needed.
• With the Box Office Manager, maintain seating manifests, and manage the preparation, presentation, and settlement of all Box Office records.
• Assist Box Office Manager and Director of Marketing & Communications with various projects, including proofreading digital and printed materials, coding of invoices, and other administrative support.
• Follow all policies outlined in the Box Office Operations Manual.

Qualifications and Requirements

• A cheerful and warm personality with a passion for customer service. An empathetic and patient listener with a positive and friendly attitude.
• An enthusiasm for the company’s mission and an eagerness to learn about and promote the company’s activities.A familiarity with Opera and/or Classical Music is an advantage.
• Excellent verbal and written communication skills, and the ability to interact with a wide range of personalities.
• Ability to establish priorities and multitask, with strong organizational and creative problem-solving skills, a collaborative nature, and meticulous attention to detail.
• Discretion with confidential and sensitive information.
• Knowledge of computerized information systems and their application, including Microsoft Outlook and Microsoft Office. Experience working with CRM-style ticketing systems is preferred, and knowledge of Tessitura and/orPatronManager is an advantage.
• Ability to learn new technology, follow procedures, and maintain accuracy in a fast-paced environment.
• Must have the ability to work flexible hours for company performances and events, including extended hours, evenings, and weekends.

This job description is not necessarily an exhaustive list of all responsibilities, duties, skills, requirements, or working conditions associated with the job. While this listing is intended to be an accurate reflection of the current job, the company reserves the right to revise the job or to require that other or different tasks be performed or assigned.

ABOUT THE COMPANY

Palm Beach Opera is one of the nation's most highly regarded opera companies, noted for its 65-year legacy of excellence in mainstage productions featuring internationally renowned singers, a robust education program which has a history of deep impact throughout Southeast Florida, and one of the premier resident artist training programs in the industry.

The 2026 season was among the most successful in company history, with attendance figures that propelled the box office to achieving two of our highest-grossing productions ever.The mainstage productions at the 2,220-seat Kravis Center for the Performing Arts included Puccini’s La bohème with a showstopping performance from star soprano Anita Hartig, the company premiere of Bizet’s The Pearl Fishers with the colorful set and costume designs of fashion icon Zandra Rhodes and the sensational US debut of Italian soprano Francesca Pia Vitale, and Verdi’s Rigoletto with the electrifying tenor Jonathan Tetelman and powerful baritone Vladislav Sulimsky.The 2027 season celebrates PBO’s 65 th Anniversary with classic productions of Verdi’s Aida, Rossini’s The Barber of Seville , and Leoncavallo’s Pagliacci .

The company's community engagement programs continue to be a vital force for arts education in the region, reaching thousands of children each year with frequent classroom concerts, a read-along series of illustrated books on opera, and many more activities designed to inspire a lifelong love of the performing arts, including an exciting partnership with the Boys & Girls Clubs in which the children create and perform their own operas.

PBO has also become one of the leading training centers for emerging artists in the opera industry.Since the company’s first iteration of a formalized resident artist program in 2004, which included then-rising-star Nadine Sierra among its participants, PBO has built an impressive track-record of success in identifying and training the next generation of singers, with alumni that include several recent winners of Plácido Domingo’s Operalia Competition and the Metropolitan Opera Laffont Competition Grand Finals.With the current three-tiered structure, PBO provides opportunities and mentorship for artists at several key stages of their development – from high school voice students preparing for college as part of PBO Studio, to recent conservatory graduates building professional experience in the Apprentice Artist Program, to singers on the verge of launching careers as principal artists through the Young Artist Program.

Palm Beach Opera is located in one of the world’s great resort communities, which boasts an unparalleled quality of life and is known for beautiful weather, pristine beaches, abundant outdoor activities, world-class dining, and a vibrant cultural scene.