Box Office

Marcus Theatres Corporation

Cedar Rapids (IA)

On-site

USD 15,000 - 18,000

Part time

8 days ago

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Benefits offered by this job

Free movie tickets

Part-time schedule

Growth opportunities

Job summary

Marcus Theatres Corporation in Cedar Rapids is seeking a friendly Box Office Attendant to support theatre operations. Starting pay is $11/hr with variable shifts for a part-time role; free movies and growth opportunities are highlighted.

You will greet guests, process loyalty transactions, operate POS terminals, and upsell concessions in a fast-paced setting. Responsibilities include cash handling, enforcing policies, answering guest questions, and upholding high hospitality standards.

Qualifications

No minimum education required.
Strong customer service and communication skills.
Ability to work evenings, weekends and holidays.
Ability to handle cash and operate a POS system.
Familiarity with loyalty programs is a plus.

Responsibilities

Greet guests and complete loyalty transactions.
Handle ticket sales and cash with accuracy.
Enforce theatre policies and safety rules.
Upsell concessions and memberships where appropriate.
Assist guests with questions and resolve concerns.
Maintain box office area and stock supplies.

Skills

Interpersonal skills

Verbal communication

Written communication

Point-of-Sale (POS)

Cash handling

Education

No minimum education required

Tools

POS terminals

Job description

Starting Pay: $11/hr. Variable Shifts; Part Time; Free Movies - Amazing Growth Opportunities - Marcus Cedar Rapids - - Box Office Associate

Sign On Bonus - $150

Broad Description of Duties

Under the direction of the theatre management team, the Box Office Attendant is responsible for providing support in the theatre and ensuring a high level of guest satisfaction. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner.

This position reports to a member of the theatre management team or General Manager (reporting may vary by location).

Essential Functions/Job Duties

Associates must be able to perform the essential functions of the position with or without reasonable accommodation.

Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest;
Ensure the security of all box office cash and tickets;
Communicate and enforce various theatre policies including location specific Curfew Policies;
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling and sampling;
Distribute and understand how to operate assistive movie-going equipment;
Operate point-of-sale terminals, process transactions and make accurate change;
Perform daily maintenance duties, including daily stocking of supplies;
Make certain guest service is friendly, helpful and fast;
Enforce ratings to keep underage guests from accessing auditoriums with adult content;
Answer questions from guests and resolve any concerns;
Uphold Marcus' high standards and execute company-wide programs;
Assist with other functions as instructed by the General Manager or a member of the management team

*The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Job Requirements

Possess strong interpersonal, verbal, and written communication skills;
Willing and motivated to learn new skills and tasks to meet the changing demands of the industry;
Flexible and accessible work schedule that includes late evenings, weekends and holidays as dictated by business needs;
The ability to work in a high-volume, fast-paced, team environment;
Have a passion for delivering unparalleled hospitality and high quality food & service;
Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand, and/or walk. The employee must occasionally lift and/or move up to 35 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Work is performed in a theatre environment. The noise level is usually moderate to high with an occasional loud environment. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required

No minimum education required

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.

Primary Location

Iowa-Cedar Rapids-Cedar Rapids Galaxy Cinema

Work Locations

Cedar Rapids Galaxy Cinema

5340 Council Street NE

Cedar Rapids 52402

Job

Entertainment

Organization

Theatres

Schedule

Part-time