Bowling and Events Supervisor

Round1 Entertainment Inc; Miry Brook (CT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

401(k) with company matching

Job summary

Round1 Entertainment Inc in Connecticut is seeking a full-time Bowling Department Supervisor responsible for the overall operation, staffing, and profitability of the bowling and karaoke departments. The role demands a strong operational skill set and experience in a customer-focused environment.

The ideal candidate will have at least 3 to 5 years of experience in entertainment or hospitality, a positive attitude, and the ability to lead by example. Benefits include paid time off, health, and 401(k) matching.

Qualifications

• 3 to 5 years work experience in a bowling, entertainment, or hospitality industry.
• Ability to lead by example.
• Customer service experience in a similar environment.

Responsibilities

• Responsible for sales and profit projections of bowling department.
• Supervises department supervisors to ensure compliance with store policies.
• Provides operational and customer service training for employees.

Skills

Customer service experience

Strong operational skills

Verbal communication skills

Management experience

Education

High School Diploma or GED

Some college preferred

Job description

Round One Entertainment is looking to hire a full‑time, non‑exempt Bowling Department Supervisor.

Overview

The Bowling Supervisor is responsible for the sales, profits, staffing, image and operation of the bowling/karaoke department. S/he will be responsible for the administration of business goals in revenues, expense, profitability, and customer satisfaction and employee morale for these departments.

Applicants must have a High School Diploma or GED. Open availability, especially nights and weekends, is preferred. All staff that handle or serve alcohol must be at least 21 years or older.

Essential Duties

• Responsible for the sales and profit projections of bowling/karaoke department.
• Meets or exceeds sales goals through efficient execution of Company policies and procedures.
• Be consistently on the floor to provide personal sales support and troubleshoot store.
• Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures and sales goals.
• Provides operational and customer service training for BO/KA employees at all levels.
• Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
• Writes and/or updates operations manual for departments to include day‑to‑day procedures.
• Prepares and presents performance evaluations and counseling notices to direct reports.
• Knows and understands department’s employees’ job responsibilities.
• Proactively supports any promotional activities within the store and contributes to an effective working environment.
• Assists Marketing Department with ideas to help increase store traffic upon request.
• Conducts alcohol and age restriction control in accordance with company policies.
• Maintains confidential discussions of employees’ increases, promotions or transfers.
• Reports all irregular issues and problems to store management for solution.
• Assists in ensuring that facility is always clean and organized.
• Performs all shift duties as required by General Manager.
• Additional duties and responsibilities to be performed when directed by General Manager.

Human Resources

• Selects, coaches, and develops effective staff for Bowling, Karaoke and Events Departments.
• Develops a diverse, high performance team by coaching, counseling and mentoring.
• Reviews department time sheets for accuracy of hours and overtime.
• Assists with new hire orientation for store employees.
• Monitors departments’ staffing on a daily basis to ensure each department is adequately staffed.
• Prepares performance evaluations and counseling notices, as required, for direct reports.

Auditing

• Audits refund and/or credits against itemized sales from previous day.
• Audits cash drawers and transactions.
• Audits and tracks special events.
• Creates Daily Audit Report with sales information and auditing discoveries for store management.
• Researches problems discovered during audits.

Safety, Loss Prevention and Procedural Compliance

• Follows Company guidelines for managing confidential information, customer satisfaction and supervising store personnel.
• Ensures satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Complies with all OSHA requirements.

Non‑Essential Duties

• Contributes to improvement or more efficient and less expensive ways and means in store processes.
• Assists in the research and development of resources that create timely and efficient store workflow.
• Performs special projects and other miscellaneous duties as assigned by Executive Management.
• Assists in the maintenance and/or update of store IIPP and OSHA records.
• Maintains high ethical standards in the workplace.
• Maintains good communication with general management, customer service associates and outside contacts.
• Complies and maintains confidentiality of all company policies and procedures.

Qualifications

• Some college preferred but not required; a minimum of 3 to 5 years of work experience in a bowling, entertainment or hospitality industry.
• Customer service experience in a similar or comparable work environment; strong verbal communication skills and a pleasant, positive “can‑do” attitude.
• Strong operational skills with focus on great time management.
• Previous experience in retail/restaurant or customer service environment required; prior management experience in a bowling or game center highly desirable.
• Ability to lead by example.

Work Environment

The employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level is usually loud.

Physical Demands

The employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100 lbs with assistance is required.

Benefits

Paid Time Off (PTO), Health, Medical, Dental, 401(k) with company matching.