Bowling and Events Staff

Round1 Entertainment Inc; Seattle (WA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

1 hour of non-prize arcade games per week

90 minutes of bowling with shoes included

1 hour of karaoke/billiards per week

50% discount on food items

1 complimentary beverage per working shift

Job summary

A family entertainment center in Seattle is seeking a Customer Service Associate for its Bowling Department. This position involves providing exceptional customer service, operating the POS system, maintaining bowling lanes, and supporting marketing events. Candidates should have a high school diploma or GED, preferably with 1-2 years in hospitality or retail, and must be available for nights and weekends. The role requires strong physical capabilities and offers various employee benefits.

Qualifications

• Must have a high school diploma or GED.
• Preferred 1-2 years experience in hospitality or retail.
• Open availability, especially nights and weekends, preferred.

Responsibilities

• Operate POS system to collect payments and allocate lanes.
• Promote and conduct marketing events.
• Conduct lane maintenance and repairs.
• Provide excellent customer service.
• Conduct sales and manage cash tills.

Skills

Customer service

Cash handling

Inventory management

Knowledge of bowling operations

Conflict resolution

Education

High school diploma or GED

Job description

This position is responsible for providing exceptional customer service while supporting the operation of the Bowling Department.

Benefits

• 1 hour to play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 complimentary beverage per working shift.

Essential Duties

• Operates POS system to collect payments and allocate bowling lanes, lend out facility and/or equipment (karaoke, billiards, darts, ping pong).
• Under the direction of Bowling Management, promotes and conducts marketing events such as Moon Light Strike game.
• Resets and cleans the facility once customers are done using them (lanes, karaoke rooms, billiard tables, ping pong and dart areas).
• Conducts and manages lane maintenance and repairs on bowling lanes, pinsetters, and other bowling related equipment.
• Checks conditions of all equipment and conducts generic maintenance and repair.
• Conducts all opening and closing procedures.
• Opening and closing cash tills, and organizing membership/game cards and coupons.
• Provides customers with bowling tips and techniques.
• Answering phone calls for all general inquiries.
• Conduct sales.
• Conducts inventory procedure in accordance with company guidelines.
• Conducts lane maintenance in accordance with company guidelines.
• Conducts restroom checks and cleaning.
• Resets, cleans, and maintains shoes in the auto shoeser and also conducts laundry of rags.
• Responds responsively, politely with friendly demeanor to customers’ requests.
• Assists with party reservations and hosting parties/events.

Non-essential Duties

• Conducts alcohol and age restriction control in accordance with company policies.
• Conducts lost and found procedures in accordance with company policies.
• Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
• Complies and maintains the confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications

• Applicants must hold a high school diploma or GED.
• Preferred: one to two years experience in a hospitality or retail environment.
• Open availability, especially nights and weekends, is preferred.

Work Environment

• While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
• The noise level in the work environment is usually loud.

Physical Demands

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods of time without breaks during busy times.
• In addition, the employee will need to be able to use their hands/fingers to handle feel, and reach with hands and arms.
• Lifting and/or moving up to 100 lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information contained herein is subject to change at the company’s discretion.