Bowling and Events Manager/Supervisor

Round One Entertainment Inc.; California (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Job summary

Round One Entertainment Inc. in Ventura is seeking a Manager or Supervisor to lead our brand-new Pacific View bowling, karaoke and events facility.

You will manage sales, staffing, guest experience and operations for the bowling department, including rentals and parties, while driving revenues and controlling expenses.

A High School Diploma or GED is required; open availability, especially nights and weekends, and being 21 or older to handle alcohol.

Qualifications

• Must have a High School Diploma or GED.
• Open availability, especially nights and weekends, is required.
• Must be at least 21 years old to handle alcohol.

Responsibilities

• Provide superior customer service and guest satisfaction.
• Select, coach and develop staff for Bowling, Karaoke and Events.
• Drive sales and manage department revenues and expenses.
• Oversee safety compliance and daily audits.
• Coordinate events and maintain facilities and equipment.

Skills

Customer service

Team management

Sales

Alcohol service

Education

High School Diploma or GED

Job description

Job Description

We’re looking for a Manager or Supervisor to help lead the team at our brand-new family entertainment facility opening soon at Pacific View, Ventura!

Are you into video games, bowling, or karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Bowling Manager or Supervisor is responsible for the sales, profits, staffing, image and operation of the bowling department, including rentals and parties. Manager will be responsible for the administration of business goals in revenues, expense, customer satisfaction and employee morale for these departments.

Please note you must have a High School Diploma or GED to apply.

Open availability, especially nights and weekends, is required.

All of management will handle and serve alcohol - as such, you must be at least 21 years or older.

Benefits: Paid Time Off (PTO), Medical, Dental, Vision, Life and 401(K) with company matching.

Essential Duties

Customer Service:

• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Provides customers with bowling tips and techniques.
• Conducts alcohol and age restriction control in accordance with company policies.

Team Management:

• Selects, coaches, and develops effective staff for the Bowling, Karaoke and Events Department.
• Assists with new hire orientation for store employees.
• Reviews department timesheets for accuracy of hours and overtime.
• Conducts performance evaluations and counseling notices.

Sales:

• Responsible for the sales and profit projections of the department, including rentals and parties.
• Proactively supports any promotional activities within the store.
• Promotes and sells bowling games, memberships and pro shop products.

Auditing/Compliance:

• Ensure that all safety standards such as OSHA are maintained.
• Creates daily audit reports with sales information and auditing discoveries for store management.
• Audits refund and/or credits against itemized sales from the previous day, cash drawers and transactions, and tracks special events.

Operations/Facility Management:

• Responsible for ordering and maintaining supply stock.
• Oversee bowling and party preparation - inspect supplies, equipment, and work areas.
• Operates bowling pinsetter system (VECTOR/SYNC) and performs lane maintenance.
• Coordinate all procedures for special events, such as ”'Moonlight Strike game