Boutique Hotel Guest Services Concierge

Trump-Winery-; Charlottesville (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical premium paid 80%

Dental and vision 80%

Life Insurance $25k

Voluntary Life / AD&D

Paid time off (26 days)

401k with match

Travel Discounts

Employee programs

Job summary

Albemarle Estate at Trump Winery is seeking a full-time Guest Services Specialist to join our luxury hospitality team in Charlottesville, VA. The role blends front desk responsibilities, concierge service, and personalized guest support to ensure an exceptional experience from arrival to departure.

The position offers on-site work, 40 hours weekly, and a competitive wage of $18.00–$22.00 per hour plus gratuities.

Qualifications

• Must be 21 years of age.
• Must be able to work weekends, holidays, and evenings as business demands.
• Familiarity with general office operations.
• Experience in Hotel/Customer Service/Hospitality or related field.
• Reliable transportation.
• Requires standing for extended periods, walking, pushing, pulling and lifting up to 50 pounds, bending, reaching, stooping, kneeling, crouching, walking on uneven surfaces, using ladders, moving up and down stairs.

Responsibilities

• Provide exemplary customer service
• Answer questions, assist with requests, anticipate guest’s needs: assist with luggage, restaurant reservations, food and tourism recommendations, car service, in-house or off site activity reservations
• Answer phone, make reservations
• Welcome and check in guests, lead tours of the Estate
• Respond to inquiries via phone and email
• Maintain the appearance of the reception, supply, break, and public areas
• Inspect rooms to ensure they always meet the highest standards
• Complete and oversee turndown service, breakfast service, beverage service
• Check out guests: ensuring correct billing, assist with luggage, and give directions as needed
• Perform other duties as assigned including but not limited to general office work, cleaning, back up for other team members

Job description

Albemarle Estate at Trump Winery is seeking a full-time Guest Services Specialist to join our luxury hospitality team in Charlottesville, VA. The role blends front desk responsibilities, concierge service, and personalized guest support to ensure an exceptional experience from arrival to departure.

The position offers on-site work, 40 hours weekly, and a competitive wage of $18.00–$22.00 per hour plus gratuities.