Boutique Concierge Associ

Monique Lhuillier; New York (NY); In loco; USD 42.000 - 48.000; Tempo pieno

Descrizione del lavoro

Monique Lhuillier in New York's flagship boutique is seeking a Boutique Concierge Associate to greet clients and set the tone for every appointment. You will manage check-ins, direct foot traffic, and ensure seamless service in a luxury environment.

The role requires strong communication, a professional demeanor, and the ability to stand for long hours. A flexible schedule including evenings and weekends is expected to support peak business needs.

Competenze

• 2 years in luxury retail or hospitality required.
• Strong verbal and written communication.
• Able to stand for long periods on sales floor.
• Flexible schedule including evenings and weekends.

Mansioni

• Provide a warm, hospitable welcome to clients entering the boutique.
• Manage appointment check-in/out and scheduling.
• Record foot traffic and direct customers accordingly.
• Understand and help execute store operations, policies, and procedures.
• Develop in-depth understanding of Monique Lhuillier’s product offerings to confidently answer client questions.
• Assist in proper communication channels among team members.
• Help coordinate floor coverage to ensure clients are attended to promptly.

Conoscenze

Luxury retail

Excellent communication

Professional demeanor

Brand ambassador

Team player

Flexible schedule

Multitasking

Stand for long hours

Formazione

Bachelor’s degree or equivalent

Descrizione del lavoro

Established in 1996, the Monique Lhuillier brand has become synonymous with luxury, femininity, allure and unparalleled glamour. The company is one of the leading fashion houses in design, quality, and creativity. With a passion for creating collections that are both feminine and modern, Monique Lhuillier continues to design ready-to-wear, accessories and bridal collections that are luxurious, chic and true to her aesthetic.

ABOUT THE OPPORTUNITY

Step into one of the most visible client-facing roles at our New York Flagship. As a Boutique Concierge Associate, you'll be the first warm welcome every client receives - setting the tone for an appointment experience built on. The ideal candidate personifies the Monique Lhuillier spirit through a deep understanding and conveyance of brand image and product, with close attention to detail and superior communication.

ABOUT YOU

• 2 years of experience in Luxury Retail or Hospitality in a similar client-facing role
• Strong verbal and written communication skills; approachable, professional demeanor
• Genuine enjoyment of meeting and interacting with clients; energetic; positive attitude
• Ability to project an approachable and professional image in personal demeanor, appearance and manner
• Adheres to company policy and confidentiality; is a true ambassador for the brand with strong sense of responsibility, setting the standard
• Versatile and adaptable; embraces change and is consistently able to develop and adapt to the changing business needs
• Driven to learn and grow, grasp new concepts quickly, prioritizes efficiently and is organized
• Strong follow up, follow through and attention to detail needed.
• Team player, “no task is too big or too small” attitude
• Ability to work in a client oriented fast-paced environment, handle multiple priorities and learn new procedures
• Required to work a flexible schedule based on business needs that include evenings and weekends
• Ability to resolve issues promptly and efficiently and elevate issues to the appropriate boutique staff or management.
• Able to stand on the sales floor for long periods of a time is a must in the Flagship Boutique environment
• Bachelor’s degree or equivalent professional experience preferred
• Additional language fluency is a plus

WHAT YOU’LL DO

• Provide a warm, hospitable welcome to clients entering the boutique
• Manage appointment check-in/out and scheduling
• Provide direction to and accurately record foot traffic
• Understand and help execute store operations, policies, and procedures
• Develop in-depth understanding of Monique Lhuillier’s product offerings to confidently answer client questions.
• Assist in proper communication channels among team members
• Help coordinate floor coverage so clients are attended to promptly throughout the day

The responsibilities listed above are not all inclusive, and the employer reserves the right to assign additional duties and responsibilities that are reasonably related to the position and necessary to meet business needs, provided such duties are consistent with the Employee’s role, qualifications, and applicable law.

The anticipated hourly pay range for this position is $20.00–$23.00 per hour ($41,600–$47,840 annually, based on a full-time schedule of 40 hours per week). The actual rate offered will be determined based on job-related factors, including relevant knowledge, skills, experience, qualifications, and other permissible factors, consistent with applicable law.