Boutique Assistant (Long-Term Temporary Assignment) - Valley Fair

Richemont (Cartier/Van Cleef); California (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Cartier North America in the Valley Fair boutique seeks a Boutique Assistant to support the client experience strategy with hospitality excellence and a luxury service mindset, aligned to Cartier values of openness, curiosity, generosity, respect, rigor, and independence.

You will assist the boutique team with appointment preparation, product presentation, sales finalization, and coordinated guest services, while maintaining visual standards and smooth operations to deliver an extraordinary,

Qualifications

• Previous experience especially in luxury retail, service or hospitality industry is a plus.
• Excellent computer skills and use of technology; SAP knowledge preferred.
• Additional language skills are a plus.

Responsibilities

• Build extraordinary client experiences through hospitality excellence.
• Promote a warm and welcoming boutique environment to enhance the client journey.
• Assist the boutique team front-of-house and back-of-house with appointment prep, product presentation, sales finalization, and related services.
• Support appointment setting, client treatment, and quick service requests as needed.
• Maintain daily boutique readiness, stock, and order processes.

Skills

Hospitality

Client service

Sales support

Tools

MS Office

SAP

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

BOUTIQUE ASSISTANT - CARTIER, VALLEY FAIR

Role Overview

The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that align with our Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. Our objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality.In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come. The Boutique Assistant will be an integral part of delivering our mission to exceed client expectations through the lens of a luxury boutique environment.Rooted in our Cartier heritage-we strive to deliver on our promise of emotion to our clients; through finding the extraordinary and the ordinary, elevated moments, and creating lasting impressions through a culture of beauty, love, and passion.In doing so, we create consistency across the network, giving our clients a bespoke experience throughout North America while enhancing our client development opportunities through anticipating client needs and a curated experience within boutiques.

Responsibilities

• Build extraordinary client experiences through hospitality excellence
• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.

Enhance the boutique environment

• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
• Assist with special projects as needed.

Maison / industry knowledge and compliance

• Understand and comply with security and operational procedures.
• Remain current on all industry news, local/global competition, and connection to community.
• Strive for operational excellence related to the boutique environment and upholding standard.

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.

Qualifications

Experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus.

Technical skills / abilities

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus