Bounty Processing Unit Clerk

City of New York; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Join a vital public service role with the City of New York as a Bounty Processing Unit Clerk. This position offers a unique opportunity to engage with the community while supporting the administrative processes of OATH. You will serve as a liaison between the public and the office, handling inquiries, processing payments, and ensuring all operations run smoothly. With a hybrid work schedule available after training, this role allows for a balanced work-life dynamic. If you are passionate about community service and possess strong communication skills, this is the perfect opportunity to make a difference in New York City.

Benefits

Public Service Loan Forgiveness eligibility

Flexible work schedule

Diverse work environment

Qualifications

• Bachelor's degree and 2 years in community work or equivalent experience.
• Strong communication and customer service skills are essential.

Responsibilities

• Review and authorize bounty payments, ensuring documentation accuracy.
• Respond to public inquiries via phone or email and assist with training.

Skills

Excellent writing skills

Interpersonal skills

Communication skills

Customer service skills

Presentation skills

Strong computer skills

Knowledge of foreign languages

Education

Baccalaureate degree from an accredited college

High school graduation or equivalent

Tools

Microsoft Word

Microsoft Access

Microsoft Outlook

Microsoft Excel

Job description

ABOUT OATH:
The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City’s central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.

JOB DESCRIPTION
OATH’s Clerk’s Office seeks to hire a Bounty Processing Unit Clerk to work under the direction of the PPU Manager and the Bounty Unit Supervisor. As a Community Coordinator, the Bounty Processing Unit Clerk will have significant contact with the public. This individual will serve as the primary liaison between OATH and the public, including complainants, citizen petitioners and others. Such interactions will include, but not be limited to, assisting with Bounty Processing inquiries from the public that come to the Clerk’s Office by phone or email, and following up with such members of the public directly.

Specific responsibilities will include, but are not limited to, the following:

1. Review, confirm & authorize bounty payments and ensure all documentation is complete and accurate.
2. Prepare monthly reports and ensure tracking logs are maintained.
3. Ensure all functions within the unit are completed within the prescribed time frames and documentation is scanned and filed.
4. Research and respond to inquiries and chargebacks in a timely manner and ensure credits for summonses are reversed.
5. Assist with training staff and implementing Bounty Processing policies and procedures.
6. Make decisions regarding Bounty Processing eligibility.
7. Respond to public inquiries and requests via telephone or email.

HYBRID OFFICE / REMOTE WORK SCHEDULE AVAILABLE AFTER INITIAL TRAINING PERIOD.

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

Excellent writing, interpersonal, communication, customer service and presentation skills. Ability to work independently and within groups. Knowledge of foreign language(s). Strong computer skills including experience with Word, Access, Outlook and Excel. History of volunteerism, such as service in the AmeriCorps or Peace Corps is viewed favorably.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.