BOS Operations Manager - Fueling

Swissport International; Boston (MA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is seeking a seasoned leader to oversee day-to-day into-plane and ground support equipment fueling operations, including scheduling, budgeting, quality audits, and performance management.

The role focuses on meeting customer service standards, compliance with aviation regulations, and driving KPI performance across safety, timeliness, and financial targets. A College degree and significant management experience are required.

Qualifications

• College degree preferred.
• Eight years into-plane experience, with five years in a management role.
• Strong organizational skills and attention to detail.
• Ability to read, analyze and interpret general business materials, procedures, safety rules and regulations.
• Excellent written and verbal communication skills.
• Valid driver’s license.
• Proficiency in Word, Excel and PowerPoint.

Responsibilities

• Maintain a safe and efficient operation to achieve KPI targets and cost control.
• Ensure customer standards are met and contract services are performed.
• Ensure compliance with safety policies and regulations.
• Comply with FAA, TSA, IATA, ATA, U.S. Customs and other rules.
• Monitor staff time/attendance and manage overtime accordingly.
• Liaise with customers, airport authorities and government representatives.
• Coach/discipline staff per policy and review reports for service adequacy.
• Aim to achieve location KPIs for incident, on-time performance and financials.

Skills

Organizational skills

Detail oriented

Communication skills

Problem solving

Education

College degree

Tools

Windows Office

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Thing and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Responsible for day-to-day safe and efficient operation of into-plane and GSE fueling operations including activity scheduling, manpower planning, fuel quality audits, budgeting/forecasting, and performance management. The incumbent is also responsible for ensuring that customer service standards are met, and contract services are performed.

The expected salary is $85,000-$95,000 annually. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Actively (through subordinate staff members) maintain a safe and efficient operation to effect operational efficiency and economy.
• Accountable for ensuring customer standards are met and contract services are performed.
• Ensures that company safety and health policies are enforced.
• Ensures that FAA, TSA, IATA, ATA, U.S. Customs, airport authority and Company rules and regulations are complied with.
• Ensures compliance with ATA 103 Fuel Quality Control Specification, NFPA 407 and FAR Part 139.321.
• Through subordinate staff members monitors time and attendance tracking and manages staff to reduce dependence on overtime.
• Liaise regularly with all customers, airport authority and governmental agency representatives.
• Coach/counsel, discipline employees who violate company policy.
• Confers with branch administrative personnel and reviews activity, operating and sales reports to determine adequacy of services or determines changes as required.
• Achieve location, employee and aircraft incident/accident KPIs.
• Achieve location on-time performance KPIs.
• Achieve location financial performance KPIs.

Your profile

• College Level Degree preferred
• Minimum of eight years into-plane experience, with five years in a management role required.
• Must have strong organizational skills, detailed oriented
• Ability to read, analyze and interpret general business periodicals, technical or operating procedures or government regulations, documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to solve practical problems and deal with a variety of abstract and concrete variables.
• Have a valid driver’s license
• Excellent oral and written communication skills
• Thorough knowledge and work experience with Windows Office programs including Word, Excel, Power point

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!