Boomi Integration Support Engineer — End-to-End Resolver

Oddr

California

Hybrid

USD 85,000 - 125,000

Full time

8 days ago

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Job summary

Oddr is seeking an experienced Integration Support Engineer with 2+ years in enterprise integration and production support. You will own the customer support board end-to-end, triaging tickets and coordinating with engineering, product, and implementation teams to drive issues to resolution.

You will work hands-on with Boomi or other iPaaS platforms, SQL databases, and REST APIs, performing thorough testing and validation while maintaining clear customer communication throughout the lifecycle.

Qualifications

Bachelor's degree in CS, IT, or related field.
2+ years in integration engineering or a similar role.
Hands-on Boomi or other iPaaS platform experience.
Strong SQL and database troubleshooting.
Strong REST/SOAP API knowledge.
Experience with testing and validation for integrations.
Understanding of integration patterns, cloud technologies, and prod support.
Strong analytical and communication skills.
Ability to learn new systems quickly.
Willingness to work the shift 6:00 PM - 5:00 AM.

Responsibilities

Own the customer support board end-to-end, triaging tickets, managing priority and status, and driving each issue through to resolution.
Serve as frontline contact for customers on integration issues, providing clear, timely communication throughout the life of a ticket.
Debug and troubleshoot integrations on Boomi or other iPaaS platforms, performing root-cause analysis and resolving incidents within SLAs.
Write, optimize, and troubleshoot SQL queries against production and staging databases for data validation, reconciliation, and issue investigation.
Work with REST/SOAP APIs, FTP/SFTP, and data formats such as JSON and XML to diagnose and resolve integration failures.
Test and validate reported issues, including reproducing defects, verifying fixes, and confirming resolution before closing tickets.
Participate in integration design and enhancement work, contributing to build and improvement of existing processes.
Take up new development and change requests following SDLC: design, build, test, and deploy to production.
Collaborate with engineering, product, and implementation teams to triage issues, determine ownership, and coordinate resolution.
Stay flexible and build cross-functional knowledge as systems and workflows evolve.
Maintain technical documentation, support guides, and troubleshooting procedures.