Boom's Pizza Shift Lead

Spice Catering Co.; Shaker Heights (OH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Paid time off

401(k)

Dental insurance

Paid training

Vision insurance

Job summary

Spice Hospitality Group is seeking a Shift Leader to help drive restaurant operations during assigned shifts, ensuring customer service excellence, food quality, and cleanliness. You will oversee tasks from opening to closing while collaborating with management to guide the team and guest interactions.

The role emphasizes maintaining standards, effective communication, and a proactive approach to inventory and shift handoffs in a fast-paced setting.

Qualifications

• 1–2 years in a restaurant or food service, leadership preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and make decisions in a fast-paced environment.
• Proficient in food preparation, inventory management, and cash handling procedures.
• Commitment to upholding food safety and sanitation standards.
• Flexible schedule including weekends and holidays.

Responsibilities

• Open to close procedures and line checks; manage opening prep and cash drawer.
• Greet guests, address complaints professionally and with empathy.
• Monitor sanitation, safety standards, and team adherence to policies.
• Assist with placing orders, monitor inventory, and maintain prep item pars.
• Conduct closing procedures and reconcile cash; communicate shift notes to GM/AGM.

Skills

Leadership

Communication

Multitasking

Food safety

Cash handling

Tools

POS system

Inventory software

Job description

Benefits

• Employee discounts
• Free uniforms
• Paid time off

Job description

Job Summary: As a Shift Leader at Boom's Pizza, you are an integral part of the operational success of our restaurant during your assigned shifts. You will work closely with the management team to ensure the delivery of exceptional customer service, maintain food quality standards, and uphold cleanliness protocols. Your role involves overseeing various tasks from opening to closing, ensuring a smooth operational service, and handling guest interactions effectively.

Key Responsibilities

Opening Procedures

• Arrive promptly for your shift and ensure all necessary tasks are completed to prepare the restaurant for opening.
• Perform cash drawer preparation, ensuring accuracy and security.
• Pull dough and conduct line checks to ensure readiness for service.
• Receive and organize incoming orders, ensuring proper storage and placement.
• Complete any required prep work to meet operational demands.

Guest Interaction

• Greet guests warmly and handle any complaints or inquiries with professionalism and empathy.
• Address guest concerns promptly and ensure resolutions are satisfactory.
• Maintain a positive and friendly demeanor to enhance the overall dining experience.

Shift Oversight

• Ensure all team members adhere to company policies, procedures, and safety guidelines.
• Monitor cleanliness standards to uphold sanitation and hygiene protocols.
• Maintain open communication with team members and management to address any issues or concerns.

Order Management

• Assist with placing orders on designated order days, ensuring accurate inventory management.
• Monitor inventory levels and communicate any shortages or excesses to management.
• Maintain pars for prep items to ensure efficient workflow during service.

Closing Procedures

• Conduct closing procedures systematically to ensure the smooth transition to the next shift.
• Reconcile cash drawers and complete end-of-day financial tasks accurately.
• Perform thorough checks to secure the facility and equipment before leaving.
• Email to GM/AGM and supervisor with a shift overview, including any pertinent information from the day's shift, such as employee/guest issues, comps, and service notes.

Team Support

• The shift lead will function as a team member throughout service.
• Working a station in either front of house or back of house.

Authority Limitations

• Shift Leads will have no control over scheduling, hours, or disciplinary actions for other hourly employees. These decisions are made exclusively by the management team.
• If any issues or conflicts arise involving hourly employees, Shift Leads are required to escalation to their management team.

Qualifications

• 1-2 years of experience in a restaurant or food service environment, preferably in a leadership role.
• Strong communication and interpersonal skills to effectively manage team members and interact with guests.
• Ability to multitask, prioritize, and make decisions in a fast-paced environment.
• Proficient in food preparation, inventory management, and cash handling procedures.
• Commitment to upholding food safety and sanitation standards.
• Flexible schedule to accommodate various shift times, including weekends and holidays.

Benefits

Spice Hospitality Group offers health benefits for all full-time employees (minimum of 30 hours per week). Individual and family plans are available, and Spice will contribute 50% to a full-time employee's individual health insurance premium.

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Benefits

• 401(k)
• Dental insurance
• Paid training
• Vision insurance

Shift

• Evening shift
• Night shift

Work Location: In person