Bookmobile Outreach Services Coordinator

Janesville Group; Janesville (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

Hedberg Public Library in Janesville seeks a Bookmobile and Outreach Services Coordinator to lead the library’s mobile services and related outreach across the community. Under general direction, you will plan routes, supervise staff and volunteers, build school and community partnerships, and ensure welcoming, reliable service.

This role requires an associate degree with 3+ years in public libraries or outreach, supervisory experience, and a valid Wisconsin driver’s license.

Qualifications

• Associate degree and at least three years of relevant experience in public libraries, outreach, community engagement, programming, education, social service, or customer service.
• A minimum of 1 year of supervisory experience is required.
• A valid, state-issued driver’s license at time of hire is required.

Responsibilities

• Drive and operate the bookmobile safely at scheduled stops, events, schools, neighborhoods, senior communities, and partner locations.
• Coordinate routes, setup, technology readiness, safety checks, vehicle condition, supplies, and daily follow-up.
• Recommends schedule and service changes based on community need, usage data, staffing, and partner feedback.
• Provide welcoming service to patrons of all ages and backgrounds.
• Assist with library cards, accounts, circulation, holds, readers’ advisory, basic reference, technology help, digital resources, and community information.
• Connect patrons to library services, staff Services Coordinators, and community resources.
• Maintain a current, attractive, inclusive, and responsive bookmobile collection.
• Plan and support outreach stops, bookmobile events, and community engagement activities.

Skills

Organizational skills

Time management

Communication skills

Collaboration

Project management

Critical thinking

Record-keeping

Data reporting

Technical proficiency

Education

Associate degree

Tools

Microsoft Office

Adobe Acrobat

Job description

City Of Janesville Diversity Statement

The residents of Janesville choose this community, not just as a place to live, but as a place to realize life’s opportunities. We strive to sustain a community culture where differences are recognized, understood, and appreciated. As such, the City of Janesville recognizes the importance of developing an environment where diversity is not merely accepted but embraced and celebrated. As public servants, we believe everyone has the right to be treated with dignity and respect. To this end, we will diligently recruit and retain the most talented employees in an environment that fosters maximizing one’s potential. Therefore, we encourage individuals from all backgrounds, perspectives, and experiences to consider employment with the City of Janesville and serve the residents of “Wisconsin’s Park Place”.

Objective & Relationships

The residents of Janesville choose this community, not just as a place to live, but as a place to realize life’s opportunities. We strive to sustain a community culture where differences are recognized, understood, and appreciated. As such, the City of Janesville recognizes the importance of developing an environment where diversity is not merely accepted but embraced and celebrated. As public servants, we believe everyone has the right to be treated with dignity and respect. To this end, we will diligently recruit and retain the most talented employees in an environment that fosters maximizing one’s potential. Therefore, we encourage individuals from all backgrounds, perspectives, and experiences to consider employment with the City of Janesville and serve the residents of “Wisconsin’s Park Place”.

Objective

Under generaldirection of the Library Director, the Bookmobile and Outreach Services Coordinator leads Hedberg Public Library's mobile library service and related outreach efforts, bringing library materials, programs, technology, information, and connection directly to people throughout Janesville and the broader service community. This position is responsible for planning and operating bookmobile service, managing the bookmobile collection, developing community partnerships, coordinating outreach stops and events, evaluating service impact, supervising assigned staff, volunteers, and interns, and ensuring that mobile library services are welcoming, reliable, safe, and responsive to community needs.

The Bookmobile and Outreach Services Coordinator oversees public service, community engagement, collections, programs, routes, staff and volunteers, and data-informed service planning. The position represents the library at community locations and works across departments to provide inclusive, well-coordinated services that advance Hedberg Public Library’s mission.

Relationships

Reports to: Library Director

Has regular work contact with City employees, community groups, business community, non-profit agencies, other governmental agencies and the general public.

Supervises: Bookmobile & Outreach Services Assistant.

Essential Duties

• Bookmobile Operations
• Drives and operates the bookmobile safely at scheduled stops, events, schools, neighborhoods, senior communities, and partner locations.
• Coordinates routes, setup, technology readiness, safety checks, vehicle condition, supplies, and daily follow-up.
• Recommends schedule and service changes based on community need, usage data, staffing, and partner feedback.
• Public Service
• Provides welcoming service to patrons of all ages and backgrounds.
• Assists with library cards, accounts, circulation, holds, readers’ advisory, basic reference, technology help, digital resources, and community information.
• Connects patrons to library services, staff Services Coordinators, and community resources.
• Collection Management
• Maintains a current, attractive, inclusive, and responsive bookmobile collection.
• Works with Collection Services to select, rotate, display, weed, and evaluate materials.
• Uses data, patron requests, and staff observations to improve the collection.
• Outreach and Community Engagement
• Plans and supports outreach stops, bookmobile events, and community engagement activities.
• Builds partnerships with schools, childcare providers, senior communities, social service agencies, neighborhood groups, and community organizations.
• Represents HPL at community events and promotes services that reduce barriers to access.
• Communication and Promotion
• Coordinates bookmobile schedules, service updates, marketing requests, flyers, handouts, and public-facing information.
• Communicates schedule changes, weather impacts, vehicle issues, and service interruptions to staff, partners, and patrons.
• Data and Reporting
• Tracks service statistics, patron feedback, partner contacts, circulation, library card activity, program attendance, and other assigned measures.
• Uses data to recommend changes to stops, schedules, collections, programs, and service practices.
• Prepares reports and service summaries as requested.
• Supervision and Training
• Supervises, trains, schedules, and supports assigned staff, volunteers, and interns.
• Develops procedures, checklists, schedules, and workflow documentation.
• Provides coaching and communicates expectations clearly.
• Safety and Risk Management
• Follows all vehicle, safety, emergency, confidentiality, and incident-reporting procedures.
• Maintains a valid Wisconsin driver’s license and acceptable driving record.
• Monitors weather, road, parking, site, and crowd conditions to ensure safe service.
• Library-Wide Contribution
• Participates in professional development and library-wide planning.
• Supports HPL’s mission, policies, service standards, and strategic priorities.
• General Responsibilities
• Follows all safety regulations, policies, and procedures; reports all unsafe conditions and acts to supervisor; reports all accidents to the supervisor immediately whenever possible; follows recognized safe work practices.
• Performs other special projects and other job duties as assigned or required during regular and non-business hours.
• All employees may be assigned by the City Manager or their designee to perform duties and assume responsibilities that are outside the scope of their work duties when the City Manager has declared a City disaster or the City Emergency Operations Center has been initiated.

Minimum Position Requirements/Qualifications

• Associate degree and at least three years of relevant experience in public libraries, outreach, community engagement, programming, education, social service, customer service, public service operations, or a closely related field.
• A minimum of 1 year of supervisory experience is required.
• A valid, state-issued driver’s license at time of hire is required. Access to personal or public transportation for job-related duties.

A combination of equivalent experience and/or education as determined by the Human Resources Office may be considered in lieu of minimum requirements.

COMPETENCIES

For successful performance in this position, the incumbent must demonstrate the following knowledge, skills, abilities, and behaviors.

Knowledge

• Working knowledge of public library services, collections, programs, and community engagement practices, or the ability to learn them quickly.
• General knowledge of operating or managing a bookmobile, mobile library service, outreach program, branch library service, or community‑based public service program.

Skills

• Organizational and time management skills to prioritize duties and accomplish a high volume of work product while adapting to constant changes in priority.
• Exceptional communication skills, both verbally and in writing, paired with a strong customer service background, and effective interpersonal skills.
• Collaboration skills to effectively work with others to achieve common goals through communication teamwork, and problem-solving.
• Project management skills to guide, manage, and direct projects in alignment with the library’s strategic plan.
• Critical thinking skills to effectively analyze situations and solve complex or technical problems in a timely manner.
• Accurate record-keeping and data-reporting skills to prepare and present standard reports.
• Basic level of technical proficiency skills, including computer applications and software such as Microsoft Office and Adobe Acrobat.

Abilities

• Ability to compose routine correspondence and