Booking Specialist (Remote)

xperiencexscapetravels; Gary (IN); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Remote work freedom

Travel discounts and perks

Training and team support

Mission-driven team

Job summary

Xperience Xscape Travels in the United States is seeking a Booking Specialist to guide travelers from planning through confirmation, ensuring each trip runs smoothly and exceeds expectations. You’ll be their trusted point of contact at every stage, answering questions and updating itineraries with care.

Ideal candidates have excellent written and verbal communication, a background in customer service, a detail‑oriented, proactive work style, and a genuine passion for travel.

Qualifications

• Excellent written and verbal communication are required.
• Customer service background is preferred, travel experience a plus.
• Organized and detail-oriented with proactive work style.
• Comfortable learning new tools and systems.

Responsibilities

• Respond promptly and kindly to client questions via email, phone, and chat.
• Assist with itinerary updates, travel changes, and special requests.
• Share accurate information about travel requirements and destination details.
• Conduct follow-ups to confirm satisfaction and gather feedback.
• Handle concerns with empathy and problem-solving skills.

Skills

Written communication

Verbal communication

Customer service

Organized

Detail-oriented

Proactive

Job description

Job Description:
As a Booking Specialist, you’ll support travelers through every stage of their journey. From helping them plan to keeping them informed, to ensuring their trip runs smoothly, you’ll be their trusted point of contact.

At Xperience Xscape Travels in the United States, we take pride in offering thoughtful, high-quality service that makes every client feel valued.

Key Responsibilities

• Respond promptly and kindly to client questions via email, phone, and chat.
• Assist with itinerary updates, travel changes, and special requests.
• Share accurate information about travel requirements and destination details.
• Conduct follow-ups to confirm satisfaction and gather feedback.
• Handle concerns with empathy and problem-solving skills.

Benefits

• Remote freedom — work anywhere with flexible hours.
• Travel perks, discounted rates, and insider access.
• Growth opportunities through training and team support.
• Join a mission-driven team that loves creating memorable experiences.

What We’re Looking For

• Excellent written and verbal communication.
• Customer service background (travel experience is a plus).
• Organized, detail-oriented, and proactive work style.
• Comfortable learning new tools and systems.
• Passion for travel and helping others.