Booking Agent / Travel

Hjbtravels; Boston (MA); Remote; USD 36,000 - 54,000; Full time

Job summary

Hjbtravels is seeking reliable Booking Agents for a remote position in the travel industry. You will assist clients in planning and coordinating travel arrangements, including accommodations, transportation, and vacation packages.

The role suits detail-oriented individuals who enjoy helping customers, with onboarding provided and ongoing access to resources and team support. A flexible, remote environment is offered to support work-life balance.

Qualifications

• Must be 18 years or older.
• Strong communication and organizational skills.
• Customer service experience preferred, but not required.
• Basic computer proficiency and ability to navigate online systems.
• Ability to work independently and manage time effectively.
• Reliable internet connection and access to a computer or smartphone.
• Remote work environment.
• Access to training and professional development resources.
• Supportive team environment.

Responsibilities

• Assist clients with booking travel arrangements such as hotels, flights, cruises, and vacation packages.
• Provide timely and professional customer support throughout the booking process.
• Research travel options and present suitable recommendations based on client preferences.
• Maintain accurate records of bookings and client communications.
• Stay up to date with supplier offerings, policies, and travel updates.
• Communicate with vendors to confirm reservations and resolve any issues.

Skills

Communication skills

Organizational skills

Customer service mindset

Tools

Online booking systems

Job description

We are currently seeking reliable and customer-focused individuals to join our team as Booking Agents in the travel industry. In this remote role, you will assist clients with planning and coordinating travel arrangements, including accommodations, transportation, and vacation packages.

This opportunity is well-suited for individuals who enjoy working with people, have strong attention to detail, and are looking for a flexible work environment.

Key Responsibilities

• Assist clients with booking travel arrangements such as hotels, flights, cruises, and vacation packages
• Provide timely and professional customer support throughout the booking process
• Research travel options and present suitable recommendations based on client preferences
• Maintain accurate records of bookings and client communications
• Stay up to date with supplier offerings, policies, and travel updates
• Communicate with vendors to confirm reservations and resolve any issues

Qualifications

• Must be 18 years or older
• Strong communication and organizational skills
• Customer service experience preferred, but not required
• Basic computer proficiency and ability to navigate online systems
• Ability to work independently and manage time effectively
• Reliable internet connection and access to a computer or smartphone
• Remote work environment
• Access to training and professional development resources
• Supportive team environment

Training & Support

• Initial onboarding and training provided
• Ongoing access to resources and team support
• Guidance on booking systems and industry tools