Boiler/Hydronic Tankless Technical Support Specialist (Remote)

Rinnai; Peachtree City (GA); Hybrid; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company in the tankless water heating industry, where you can leverage your technical skills in appliance repair. This role offers a dynamic environment where you will provide essential support for service and installation, ensuring customer satisfaction and product quality. With opportunities for professional development and remote work flexibility, you can grow your career while maintaining a healthy work-life balance. The company values its employees, offering comprehensive health benefits and a supportive team atmosphere. If you're passionate about technical service and want to make a difference, this position is the perfect fit for you.

Benefits

Best-in-class health benefit programs

401(k) plan with company match

Paid Volunteer Community Service Day

Tuition reimbursement

Remote work flexibility

Annual Incentive Plan

Referral bonuses

Qualifications

• 3-5 years of proven technical appliance repair experience.
• Effective communication skills, both written and verbal.

Responsibilities

• Provide telephone support for service, installation, and troubleshooting of products.
• Document and analyze repairs and failures on returned products.

Skills

Technical appliance repair

Communication skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Customer service orientation

Education

Technical Associate degree in plumbing or electrical engineering

Equivalent professional experience

Job description

Employer Industry: Tankless Water Heating Manufacturing

Why consider this job opportunity:

1. Best-in-class health benefit programs that provide eligibility on the 1st day of employment
2. 401(k) plan with company match
3. Paid Volunteer Community Service Day
4. Opportunity for professional development and tuition reimbursement
5. Remote work flexibility with potential onsite training
6. Annual Incentive Plan (AIP) and referral bonuses available

What to Expect (Job Responsibilities):

1. Provide telephone support for service, installation, and troubleshooting of all products
2. Document and analyze repairs, reworks, and failures on products returned to the employer
3. Collaborate with Sales, Marketing, Engineering, and Service teams on product features and quality standards
4. Gather and document information on potential quality/performance issues and suggest corrective actions
5. Maintain accurate records of work orders, quality control reports, and other related documentation

What is Required (Qualifications):

1. Technical Associate degree in plumbing or electrical engineering or equivalent professional experience
2. 3-5 years of proven technical appliance repair experience
3. Effective communication skills, both written and verbal
4. Proficiency in Microsoft Word, Excel, and PowerPoint
5. Strong technical/customer service orientation

How to Stand Out (Preferred Qualifications):

1. Relevant licensure in plumbing or electrical engineering
2. Background in electronics, plumbing systems, hydronics, and/or boiler systems
3. Experience presenting in front of groups
4. High degree of technical analysis
5. Ability to work independently while being a team player

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.