BOH Shift Leader

Kona Grill - Baltimore; Baltimore (MD); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Employee dining discounts and onsite M

Career development & limitless growth

EAP

Commuter benefits

Job summary

Kona Grill - Baltimore is seeking a dedicated Shift Leader to ensure seamless kitchen operations, high culinary standards and energetic front-of-house service in a fast-paced environment.

You will lead a team, uphold food safety practices, manage inventory and scheduling, and drive guest satisfaction through timely service and consistent quality. This role supports the company ethos and growth opportunities within The ONE Group VIBE.

Responsibilities

• Maintain 3-5 minute ticket times with accurate orders.
• Respond to guest feedback (in-person, online reviews, surveys) within 24 hours.
• Ensure 4.5+ star scores across all review platforms.
• Lead and develop shift leaders and team members.
• Inspect facilities for health and safety compliance.
• Schedule staff and manage labor costs.
• Enforce safety, training, and emergency procedures.

Skills

Team leadership

Guest experience

Food safety

Inventory & scheduling

Cost control

Training & coaching

Job description

Why Join Our Team?

• Comprehensive Benefits Package
  • Medical, Dental, and Vision Insurance
  • Group Life and Disability Insurance
  • Group Accident, Hospital Indemnity, and Critical Illness Insurance
  • Traditional and Roth 401(k) Plan
• Exclusive Perks & Growth Opportunities
  • Employee Dining Discounts and/or Complimentary Onsite Meals
  • Career Development & Limitless Growth Opportunities
  • If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
  • Employee Assistance Program (EAP)
  • Commuter and Dependent Care Benefits

What You’ll Do

As a Shift Leader, you will be responsible for ensuring seamless kitchen operations, food quality, and team efficiency. Your mission is to lead, support, and inspire the team while maintaining high culinary standards, food safety compliance, and operational success in a high-energy, fast-paced environment. Maintaining an clean dining room and FOH service staff.

Specific Job Duties:

Guest Experience & Service Excellence:

• Maintain speed-of-service standards: 3-5 minute ticket times with consistent and accurate orders.
• Monitor and respond to guest feedback (in-person, online reviews, surveys) within 24 hours.
• Ensure your restaurant consistently scores 4.5+ stars across all review platforms.
• Create a welcoming, energetic atmosphere that reflects The ONE Group VIBE.

Operations and Quality Control:

• Inspect all restaurant facilities, food receiving, preparation, production and storage areas to ensure health and safety regulations are always adhered to.
• Supervise cleaning and maintenance of equipment and arrange for repairs.
• Maintain appropriate restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure good safety practices of employees and guests throughout the restaurant.
• Ensure proper emergency and security procedures are in place and all employees have been appropriately trained.
• Conduct daily line checks: food temps, freshness portion accuracy, presentation.
• Manage inventory, control waste and maintain proper par levels.
• Responsible for scheduling and managing labor costs.
• Follows all federal, state and local laws, codes and regulations outlined in the Employee Handbook.

Food Safety:

• Ensure sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Ensure consistent high quality food preparation and service.
• Ensure adherence to Company recipes, portioning, cooking, and serving standards.
• Ensure that all products are received in correct unit count and condition, and deliveries are received in accordance with the restaurant’s receiving policies and procedures.

Financial Performance:

• Achieve or exceed sales, labor, and food/beverage cost targets every period.
• Drive transactions through excellent service, local marketing, catering and online orders.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Review financial metrics, analyze P&L statements and take corrective action on variances.
• Responsible for ensuring that all financial (invoices, reporting) and employee and payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Ensure product is always on hand on an as needed basis, through systematic ordering and forecasting techniques.

Employee Related:

• Hire, train and develop a high-performing team of shift leaders and team members.
• Provide directions to employees regarding operational and procedural issues.
• Interview, select and hire hourly employees. Make employment and termination decisions.
• Conduct new hire orientations, train employees on Company mission, culture and guest experience objectives.
• Provide ongoing feedback to all employees and establish performance expectations.
• Prepare schedules and ensure that the restaurant is staffed for all shifts.
• Be knowledgeable of restaurant policies regarding personnel, and, administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
• Conduct formal performance reviews and set development goals for all team members.
• Ensure all restaurant staff have necessary tools to perform daily duties.
• Communicate well all aspects of weekly operations by leading daily/weekly team meetings.
• Lead by example in all areas by becoming the expert in all aspects of the restaurant.
• Be a role model and a teacher to restaurant staff.

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