Body Shop Manager

Murray's Group - CARSTAR/Fix; Port Orchard (WA); Presencial; USD 80.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/dental/vision & life insurance

401(k) with 2% match

Paid holidays & PTO

I-CAR training

Descripción de la vacante

Murray’s Collision Group is seeking a Location Manager to lead one of our Port Orchard area shops. You’ll own daily operations, write estimates and guide a team to turn difficult days into five‑star experiences, close to home with no cross-water commute.

You’ll be the on-site leader, oversee production, ensure safe, organized conditions, and partner with a central service team to deliver excellent customer care and timely repairs.

Formación

• Collision estimating experience.
• Management experience.
• CCC ONE experience preferred.
• Knowledge of DRP guidelines.
• Strong communication, negotiation and customer service skills.
• I-CAR training or industry certifications preferred.
• Comfortable with Microsoft Office.
• Self-motivated, organized and able to multitask in a busy shop.
• Valid driver’s license and insurable driving record.

Responsabilidades

• Serve as the on-site leader and decision-maker for the location.
• Lead daily production meetings and keep vehicles moving on schedule.
• Guide, support and hold your team accountable.
• Keep the shop clean, safe and organized, and travel between locations as needed.
• Write accurate estimates, supplements and repair plans in CCC ONE.
• Take part in DFR with technicians to capture all needed repairs.
• Make sure repair plans meet OEM procedures, DRP and carrier guidelines.
• Partner with our on-site CSR and centralized customer service team to give every customer a great experience.
• Explain repairs, claims and timelines in a way that puts customers at ease.
• Build lasting relationships with customers, adjusters, agents and partners.
• Turn great service into repeat customers, referrals and positive reviews.

Conocimientos

Collision estimating

Management

CCC ONE

Leadership

Customer service

Herramientas

CCC ONE

Descripción del empleo

Location Manager | No Weekends | $80K–$95K a Year | Port Orchard Area, WA

Ready to run your own shop? Murray’s Collision Group is looking for a Location Manager to lead one of our Port Orchard area shops. You’ll own the day-to-day operation, write estimates, and lead a team that turns a customer’s worst day into a five-star review. And you’ll do it close to home, with no commute across the water.

Why Murray’s

Murray’s Collision Group is a family-owned company that has served the Puget Sound since 1984 and is still led by the Murray family today. We run CARSTAR and Fix Auto collision centers across the region, including Tesla-certified repair centers, and our shops have earned more than 1,500 Google reviews from customers who trust our work. We’re still growing too! You’ll have the stability, benefits and support of an established group behind you, including a centralized customer service team, while leading a shop where your name and your work matter.

Why managers choose us

• Earn $80,000–$95,000 a year, based on experience.
• 4.7 average from 650+ Google reviews. Step into a team customers already trust across our Port Orchard area shops.
  
• Lead, don’t drown in paperwork. Our centralized customer service team handles much of the scheduling, routine calls and back-office tasks, so you can focus on your team and your customers.
• No weekends. Monday through Thursday, 7:30 a.m. to 5 p.m., and Friday, 7:30 a.m. to 3 p.m.
• Benefits after 90 days. Medical, dental, vision and life insurance, a 401(k) with a 2% match, paid holidays plus PTO.
• Training. I-CAR training provided and supported.
• Room to grow. Build your leadership career with a company that keeps expanding.

What you’ll do

Lead the shop

• Serve as the on-site leader and decision-maker for the location
• Lead daily production meetings and keep vehicles moving on schedule
• Guide, support and hold your team accountable
• Keep the shop clean, safe and organized, and travel between locations as needed

Estimate

• Write accurate estimates, supplements and repair plans in CCC ONE
• Take part in DFR with technicians to capture all needed repairs
• Make sure repair plans meet OEM procedures, DRP and carrier guidelines
  

Build customer relationships

• Partner with our on-site CSR and centralized customer service team to give every customer a great experience
• Explain repairs, claims and timelines in a way that puts customers at ease
• Build lasting relationships with customers, adjusters, agents and partners
• Turn great service into repeat customers, referrals and positive reviews

What we’re looking for

• Collision estimating experience
• Management experience
• CCC ONE experience preferred
• Knowledge of DRP guidelines
  
• Strong communication, negotiation and customer service skills
• I-CAR training or industry certifications preferred
• Comfortable with Microsoft Office
• Self-motivated, organized and able to multitask in a busy shop
• Valid driver’s license and insurable driving record

Work environment

• Exposure to paint fumes, dust, chemicals and shop noise
• Conditions may vary with temperature and workload

Physical requirements

• Able to stand, walk, bend, kneel and squat for extended periods
• Able to inspect vehicles and move around the shop throughout the day

Murray’s Collision Group is an equal opportunity employer.