Body Shop Manager

Kool Toyota; Grand Rapids (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Professional Growth

Supportive Team

Job summary

Kool Automotive Group in Grand Rapids, MI is seeking an experienced Body Shop Manager to lead our collision repair operations. This hands-on leader will drive quality workmanship, customer satisfaction, and efficient shop performance.

The ideal candidate has a strong collision repair background, excellent leadership and organizational skills, and the ability to manage daily operations while upholding safety and service standards. Competitive compensation based on experience.

Qualifications

• Experience leading a collision repair or automotive body shop.
• Strong leadership and organizational abilities.
• Knowledge of insurance claim processes and estimating.

Responsibilities

• Oversee daily body shop operations, including scheduling, workflow, production, and quality control.
• Lead, train, and motivate body shop technicians and support staff.
• Monitor repair progress to ensure timely, accurate completion.
• Maintain high standards for quality, safety, and customer service.
• Collaborate with insurance companies, adjusters, estimators, and customers.
• Review repair estimates, supplements, and repair orders for accuracy.
• Manage productivity, profitability, and overall performance of the shop.
• Coordinate parts availability with the parts department to minimize delays.
• Address customer concerns professionally to ensure a positive experience.
• Maintain a clean, organized, and safe working environment.
• Identify opportunities to improve processes and service levels.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Customer service

Tools

Shop management software

Job description

Kool Automotive Group | Grand Rapids, MI

Job Type: Full-Time

Job Description

Kool Automotive Group is seeking an experienced, motivated Body Shop Manager to lead our collision repair operations. We are looking for a hands-on leader who takes pride in quality workmanship, customer satisfaction, and running an efficient, productive shop.

The ideal candidate has a strong background in collision repair, excellent leadership and organizational skills, and the ability to manage daily operations while maintaining high standards for quality, safety, and customer service.

Responsibilities

Oversee daily body shop operations, including scheduling, workflow, production, and quality control.

Lead, train, and motivate body shop technicians and support staff.

Monitor repair progress to ensure vehicles are completed accurately and on time.

Maintain high standards for collision repair quality, safety, and customer satisfaction.

Work closely with insurance companies, adjusters, estimators, and customers throughout the repair process.

Review repair estimates, supplements, and repair orders for accuracy and completeness.

Manage shop productivity, efficiency, profitability, and overall performance.

Coordinate parts availability and communicate with the parts department to minimize delays.

Address customer concerns professionally and ensure a positive repair experience.

Maintain a clean, organized, and safe working environment.

Identify opportunities to improve processes, efficiency, and customer service.

Qualifications

Previous experience in collision repair or automotive body shop management preferred.

Strong knowledge of collision repair procedures, estimating, and insurance claim processes.

Proven leadership, communication, and problem-solving skills.

Ability to manage multiple priorities in a fast-paced environment.

Strong organizational skills and attention to detail.

Familiarity with collision estimating and shop management software preferred.

Commitment to quality workmanship and excellent customer service.

Valid driver's license and acceptable driving record.

What We Offer

Competitive compensation based on experience.

Health, dental, and vision insurance.

Paid time off.

Opportunities for professional growth.

Supportive team environment with an established automotive group.

Join Our Team!

At Kool Automotive Group, we take pride in providing quality automotive service and building lasting relationships with our customers. We are looking for a dependable, experienced leader who can help our body shop team continue to succeed.

Kool Automotive Group is an Equal Opportunity Employer.