Body Shop Estimator

Mossy Automotive Group; National City (CA); Hybrid; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Group Insurance Plans & Discounts

401K Retirement Savings Plan

Paid Vacation and Holidays

Disability Insurance

Life Assistance Program (LAP)

Job summary

Mossy Auto Group is seeking an Automotive Collision Estimator to write body shop damage estimates, negotiate with insurance adjusters, and handle billing and related income tasks. The role emphasizes excellent customer service and ongoing communication with clients, technicians, and departments within the dealership.

Compensation includes a base hourly wage of $17.00 plus commissions, with expected annual earnings ranging from $65,000 to $100,000.

Qualifications

• Education and/or experience with body shop repairs.
• Proven track record of success.
• Customer Service skills and Relationship Building a MUST.
• A high school diploma or the equivalent.
• College degree or equivalent experience.

Responsibilities

• Provide excellent customer service to internal and external customers at all times.
• Promote understanding of client satisfaction and maintain communication with clients and staff.
• Maintain up-to-date technical knowledge to communicate effectively with clients and staff of body shop department.
• Accurately quote prices for repairs and obtain client signatures on repair orders.
• Aide in daily shop activities and communicate with technicians, insurance representatives, and customers.

Skills

Customer Service

Relationship Building

Education

High School Diploma or Equivalent

College Degree or Equivalent Experience

Job description

The Automotive Collision Estimator is responsible for writing body shop damage estimates, negotiating with insurance adjusters, and completing billing and other shop income related activities.

At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.

Employees in this position will be paid a base hourly wage at $17.00 per hour, plus commissions. Commission amounts vary based on performance, but the expected average annual earnings are approx. $65,000 to $100,000.

Benefits

• Medical, Dental & Vision
• Group Insurance Plans & Discounts
• 401K Retirement Savings Plan
• Paid Vacation and Holidays
• Disability Insurance
• LAP (Life Assistance Program)
• Basic Life, Dependent & Accident Insurance
• Growth Opportunities
• Paid Training
• Employee Purchase Incentives

Responsibilities

Primary responsibilities include but are not limited to:

• Providing excellent customer service to internal and external customers at all times.
• Promoting an understanding of, and strong commitment to client satisfaction.
• Maintaining up to date technical knowledge sufficient to effectively communicate with clients and staff of body shop department.
• Applying ethical selling techniques and complying with all applicable company and legal requirements controlling vehicle repairs.
• Thoroughly and accurately diagnosing damage by questioning client about vehicle performance and visual inspection.
• Identifying additional service sales opportunities and obtaining client agreement to purchase.
• Accurately quoting prices for all repairs before work is conducted; identifying means of payment/gain credit approval; and obtaining client signature on repair order.
• Continually monitoring work progress to assure timely completion.
• Inspecting and testing work to assure quality and completeness.
• Notifying client of completed repair in timely manner, explaining repair(s) and answering client questions, and escorting client to vehicle.
• Aiding in the daily activities of the shop including: communications with technicians, painters, other departments within the dealership, insurance company representatives, parts wholesalers, and customers.

Qualifications

• Education and/or experience with body shop repairs
• Proven track record of success
• Customer Service skills and Relationship Building a MUST
• A high school diploma or the equivalent
• College degree or equivalent experience.

Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.