Bodily Injury (IHBI) Adjuster

Allstate Private Limited; Illinois; On-site; USD 50,000 - 74,000; Full time

Job summary

National General is seeking an Initial Handler Bodily Injury Adjuster to join our team. The role involves conducting initial investigations of bodily injury claims, evaluating liability, verifying coverage, and driving timely, fair claim resolution.

Shifts include 11am-8pm EST or 12pm-9pm EST, with base compensation in the BI Adjuster Analyst III/Cons levels. Strong analytical and customer service skills are essential to manage complex claim scenarios from first notice through early resolution.

Qualifications

• Experience handling auto claims investigations with liability and damages.
• Strong analytical and customer service skills; able to manage complex claims.
• Active insurance license status or compliance with onboarding licensing requirements.

Responsibilities

• Applies basic understanding of policies to investigations of auto claims.
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• Handles investigation of coverage, liability and damages with limited discretion.
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• Reviews basic injury claims when applicable and negotiates where appropriate.
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• Identifies bodily parts and potential property damage in claims.
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• Maintains customer focus and meets expressed needs.

Skills

Auto Insurance Claims

Bodily Injury Claims

Customer Service

Negotiation

De-Escalation

Case Management

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Responsible for investigating and confirming the facts of loss for basic automobile accidents. Applies analytical thinking to determine coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.

We are seeking Initial Handler Bodily Injury Adjusters to join our growing team supporting West Coast claims! In this role, you will be responsible for conducting the initial investigation of bodily injury claims, evaluating liability, verifying coverage, and driving timely, fair claim resolution. The ideal candidate will have strong analytical and customer service skills with the ability to manage complex claim situations from first notice through early resolution. Experience with MMR is preferred but not required.

Shifts

11am-8pm est.

12pm-9pm est.

Key Responsibilities

• Applies basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding most aspects of auto claims (coverage, liability and damages) with the exercise of limited discretion (limited independence)
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic injury claims
• Recognizes and identifies body parts of a vehicle and understands other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle

Supervisory Responsibilities

This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Skills

Auto Insurance Claims, Bodily Injury Claims, Case Management, Claims Administration, Claims Resolution, Claims Review, Customer Service, De-Escalation, Empathy, Insurance Administration, Insurance Policies, Multitasking, Negotiation, Personal Injury Claims, Prioritization, Task Management, Time Management

Compensation

Base compensation offered for this role is:
BI Adjuster Analyst III: $50,000 -$74,350
BI Adjuster Cons I: $50,000 - $86,400
BI Adjuster Cons II: $56,000 - $93,250
Annually and is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.