Auto Adjuster - National General

Allstate Foundation; Trenton (NJ); Remote; USD 50,000 - 93,000; Full time

Job summary

National General Holdings Corp. seeks an experienced Auto Adjuster to investigate auto claims, verify coverage, and determine liability across Northeastern states. The role emphasizes customer service and timely claim resolution in a fast-paced environment.

Candidates should understand policy language, negotiate within authority, and be prepared to address injuries when needed. Licensing compliance is required during onboarding.

Qualifications

• Investigate and confirm facts of loss for auto claims.
• Assess coverage, liability, and damages; negotiate within authority.
• Strong background in coverage verification and liability determination.

Responsibilities

• Handle auto claim investigations (coverage, liability, damages) with limited discretion.
• Review, evaluate, and negotiate basic injury claims when applicable.
• Identify body parts and potential property damage; ensure customer needs are met.
• Assess subrogation or fraud potential and appropriate handling.

Skills

Auto Collision Repair

Auto Insurance

Auto Insurance Claims

Automobile Accidents

Automobile Liability

Case Management

Claims Administration

Claims Resolution

Claims Review

Customer Service

Insurance Administration

Insurance Policies

Liability Management

Licensing

Motor Insurance

Multitasking

Negotiation

Prioritization

Priority Management

Task Management

Time Management

Vehicle Insurance

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Responsible for investigating and confirming the facts of loss for basic automobile accidents. Applies analytical thinking to determine coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.

We're growing our team and looking for an experienced Auto Adjuster with a strong background in coverage verification and liability determination. In this role, you'll support auto claims across the Northeastern states, working through investigations and claim resolution while delivering exceptional customer service. We welcome candidates located in Eastern or Central Time Zone states who are looking to join a collaborative and fast-paced claims organization.

Key Responsibilities

• Applies basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding most aspects of auto claims (coverage, liability and damages) with the exercise of limited discretion (limited independence)
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic injury claims
• Recognizes and identifies body parts of a vehicle and understands other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle

Supervisory Responsibilities

• This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Skills

Auto Collision Repair, Auto Insurance, Auto Insurance Claims, Automobile Accidents, Automobile Liability, Case Management, Claims Administration, Claims Resolution, Claims Review, Customer Service, Insurance Administration, Insurance Policies, Liability Management, Licensing, Motor Insurance, Multitasking, Negotiation, Prioritization, Priority Management, Task Management, Time Management, Vehicle Insurance

Compensation

Base compensation offered for this role is:

• Auto Adjuster Analyst III: $50,000 -$74,350
• Auto Adjuster Cons I: $50,000 - $86,400
• Auto Adjuster Cons II: $56,000 - $93,250

Annually and is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.