Bodily Injury Claims Specialist

Great West, An Old Republic Company; Knoxville (TN); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Great West Casualty Company in Knoxville, TN, seeks an Associate Claims Specialist to investigate, evaluate, negotiate, and resolve bodily injury, liability, and property damage claims. You will work directly with insureds, claimants, attorneys, and professionals to ensure fair, efficient handling in line with company standards.

Role offers growth in claims expertise, with responsibilities spanning reserves, subrogation, and litigation coordination.

Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• 1-2 years of experience in a liability claims environment preferred.
• Strong analytical, investigative, and negotiation skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities and work independently.
• Strong organizational skills and attention to detail.
• Commitment to delivering exceptional customer service.

Responsibilities

• Investigate coverage and determine probable liability exposure.
• Establish and maintain appropriate claim reserves.
• Investigate, document, evaluate, and negotiate settlements for bodily injury and property damage claims.
• Develop and execute strategic action plans to move claims toward resolution.
• Continuously evaluate claim exposures and reserve adequacy throughout the life of the claim.
• Monitor pending claims and conduct regular file reviews to ensure timely progress.
• Coordinate subrogation and physical damage claim activities.
• Maintain strong working relationships with independent adjusters and other business partners.
• Proactively communicate with insureds throughout the claims process, providing outstanding customer service and timely updates.
• Identify and report potential risks or trends to Safety and Underwriting teams.
• Assign and collaborate with defense counsel when litigation is involved.
• Coordinate the collection of information, documentation, and witness statements.
• Partner with attorneys and insureds to achieve favorable claim outcomes.
• Attend mediations, trials, and other legal proceedings as needed.
• Continuously evaluate opportunities for timely claim resolution.
• Maintain current knowledge of state liability and negligence laws.
• Stay informed on medical terminology and emerging claims-related issues.
• Participate in ongoing professional development and continuing education opportunities.

Skills

Analytical skills

Investigative abilities

Negotiation

Written communication

Prioritization

Education

Bachelor's degree

Tools

Litigation processes

Job description

Great West Casualty Company in Knoxville, TN, seeks an Associate Claims Specialist to investigate, evaluate, negotiate, and resolve bodily injury, liability, and property damage claims. You will work directly with insureds, claimants, attorneys, and professionals to ensure fair, efficient handling in line with company standards.

Role offers growth in claims expertise, with responsibilities spanning reserves, subrogation, and litigation coordination.