Bodily Injury Adjuster - Extended Handler

Allstate; United States; Remote; USD 50,000 - 125,000; Full time

Job summary

National General, part of The Allstate family, seeks a Bodily Injury Adjuster to manage advanced auto claims across the Northeastern region. The role requires interpreting policy language, evaluating coverage, and negotiating settlements within authority.

Ideal candidates have BI claims experience, licensure is preferred, and remote consideration is possible for eastern/central time zones. Join a growing team committed to protecting customers with strong claims expertise.

Qualifications

• Injury claim experience and handling bodily injury claims
• Ability to interpret policy language and identify coverage issues
• Active adjuster license preferred for supported states

Responsibilities

• Investigate advanced auto claims including coverage, liability and damages
• Apply insurance policy knowledge within authority limits
• Review and negotiate injury claims when applicable
• Identify vehicle body parts and related property damage
• Assess customer needs and provide service-oriented solutions
• Evaluate subrogation or fraud potential and respond accordingly
• Move toward specialized or senior adjustment roles as needed

Skills

Auto Insurance Claims

Automobile Accidents

Bodily Injury Claims

Case Management

Claims Administration

Claims Resolution

Claims Review

Insurance

Insurance Claims Investigations

Insurance Coverage

Insurance Policies

Insurance Policy Review

Licensing

Multitasking

Negotiation

Personal Injuries

Personal Injury Claims

Policy Interpretation

Prioritization

Priority Management

Soft Tissue

Soft Tissue Injuries

Task Management

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Responsible for investigating and confirming the facts of loss for advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.

We are seeking a Bodily Injury Adjuster to manage extended-handling BI claims ranging from soft tissue injuries to moderate-severity claims. This team supports claims across the Northeastern states. The ideal candidate will have experience handling bodily injury claims, interpreting policy language, and identifying coverage issues. Litigation experience is not required. An active adjuster’s license is preferred due to the states supported by this team. We are open to candidates located in the eastern or central time zone states.

Key Responsibilities

• Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding all aspects of advanced auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic to moderate injury claims
• Recognizes and identifies body parts of a vehicle and understanding other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle
• Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler, etc.)

Supervisory Responsibilities

This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Skills

Auto Insurance Claims, Auto Insurance Claims, Automobile Accidents, Bodily Injury Claims, Case Management, Claims Administration, Claims Resolution, Claims Review, Insurance, Insurance Claims, Insurance Claims Investigations, Insurance Coverage, Insurance Policies, Insurance Policy Review, Licensing, Multitasking, Negotiation, Personal Injuries, Personal Injury Claims, Policy Interpretation, Prioritization, Priority Management, Soft Tissue, Soft Tissue Injuries, Task Management {+ 1 more}

Compensation

Base compensation offered for this role is:

BI Adjuster Analyst III: $50,000 -$74,350
BI Adjuster Cons I: $50,000 - $86,400
BI Adjuster Cons II: $56,000 - $93,250
BI Adjuster Sr Cons I: $68,500 -$117,700
BI Adjuster Sr Cons II: $70,100- $124,500

Annually and is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.