BOC Dispatch Supervisor - Fixed Route

Transdev North America; Las Vegas (NV); On-site; USD 55,000 - 65,000; Full time

Job summary

A leading company in mobility is seeking a Dispatch Supervisor in Las Vegas, NV. This role involves overseeing the dispatch team, ensuring timely operations, and delivering excellent service. The ideal candidate is skilled in customer service and possesses transit supervisory experience, aiming to improve service quality and performance.

Benefits

Competitive compensation package

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Vacation: minimum of two weeks

Sick days: 5 days

Holidays: 10 days; 6 standard and 4 floating

Qualifications

• Must have a working knowledge of ADA law and ADA service requirements.
• Minimum of 2-3 years of transit supervisory experience preferred.
• To be dependable and proficient in time management.

Responsibilities

• Monitors daily Transit Operations activities and employee performance.
• Responsible for managing location’s performance and implementing technology solutions.
• Ensures service quality and maintains positive employee relations.

Skills

Customer service delivery

Problem-solving

Excellent communication

Negotiation skills

Decision-making

Education

High school diploma or GED equivalent

Tools

MS Office including MS Excel and MS Word

Job description

Dispatch Supervisor

Transdev in Las Vegas, NV is hiring a BOC Dispatch Supervisor.Our Lead Dispatcher ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

Non-CBA Position:

• Competitive compensation package starting from $55,000 -$65,000 annually salary

Benefits include:

• Vacation: minimum of two 2 weeks
• Sick days: 5 days
• Holidays: 10 days; 6 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities:

• The Dispatch Supervisor is a key member of the extended local leadership team by providing 24/7 management presence to Transit Operations staff.
• Monitors and evaluates daily Transit Operations activities and employee’s performance including missed runs, on-time statistics, total work and pay hours, accident data, and other operations related functions.
• Monitors and evaluates employees’ performance and provides all levels of disciplinary action as needed.
• Knowledge with the entire Las Vegas RTC service (geographical) area.
• Must be knowledgeable with all aspects of bus operators, road supervisors, terminal supervisors, on -time performance monitors’ jobs.
• Must be knowledgeable with special events that occur in the Las Vegas area.
• Understand and follow the RTC’s (the client) and Transdev’s policies and procedures.
• Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damages are kept to a minimum and failures are corrected.
• Responsible for implementation and support of business-critical operations technologies (VDS, Zonar, AVL, etc.) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools into the operating environment.
• Responsible for managing the location’s performance, make best practices recommendations, train on technology solutions, and facilitate the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations.
• Coordinates the dispatching, in-service monitoring, and evaluations involved in daily transit operations.
• Completes necessary daily and/or weekly reports for company and client to ensure service quality.
• Informs Transit Operations Manager of potential risks in the operation.
• Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations.
• Responsible for maintaining positive employee and labor relations including regular engagement with all operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction.
• Performs all other duties as assigned and may assist with other areas based on location needs.

Qualifications:

• High school diploma or GED equivalent
• Must be skilled in customer service delivery, problem-solving, and decision-making.
• Excellent communication and negotiation skills, ability to influence without authority.
• Must have a working knowledge of ADA law and ADA service requirements.
• To be dependable and proficient in time management, meeting deadlines, and multi-tasking.
• To be able to work a flexible schedule which may include weekends.
• Proficiency using MS Office products including MS Excel and MS Word and Windows based programs.
• Minimum of 2-3 years of transit supervisory experience preferred.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.
• Work outside in varying temperature, weather, and humidity conditions
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible
  sloped ground or slippery and uneven surfaces
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable
  amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and
candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview
process, please contact [e-mail]

Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to
operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by
110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by
our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable,
and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an
overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial
consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation,
religion or other legally protected status.

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