Boathouse Shift Supervisor at Memorial Beach Boathouse (Sharon, MA)

Guest Services, Inc.; Sharon (Mercer County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality management company as a Boathouse Supervisor! This exciting role involves overseeing operations at a beautiful lakeside location, ensuring guest satisfaction, and managing a dedicated team. If you love the outdoors and enjoy working in a dynamic environment, this is the perfect opportunity for you. You'll be responsible for maintaining high-quality standards, supervising staff, and ensuring a safe and enjoyable experience for all guests. With a commitment to diversity and inclusion, this company values every team member and offers a supportive work culture. Apply now to be part of an All-Star Team!

Qualifications

• Must possess strong customer service and interpersonal skills.
• Boating or marina experience is preferred.

Responsibilities

• Supervise maintenance of dock and grounds to meet quality standards.
• Ensure guest satisfaction and handle complaints effectively.
• Assist in supervising and training staff.

Skills

Customer Service Skills

Interpersonal Skills

Organizational Skills

Problem-Solving Skills

Ability to Swim

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Dock Equipment

Job description

Compensation Amount:
16.50 USD Hourly

Job Summary:
Memorial Beach Boathouse, managed by Guest Services, Inc., in Sharon, MA is now hiring seasonal boathouse supervisors for the 2025 season. The season runs from mid-May through October, open 7 days a week from Memorial Day through Labor Day, and weekends only in May and September. The position is full-time, with staff expected to work at least 4 days a week, including one weekend day. If you enjoy working outdoors and assisting guests, this is a great opportunity! Apply today to join our All-Star Team!

The Boathouse Supervisor assists the Unit Managers in all aspects of operations and floor management, including equipment and property, to meet financial goals and company initiatives. They also help foster a team environment that delivers exceptional customer service and maintains high staff performance.

Job Description:

ESSENTIAL FUNCTIONS

• Ensure guest satisfaction; handle complaints per customer service standards.
• Supervise maintenance of dock and grounds to meet quality standards.
• Assist in supervising and training staff under the direction of the Unit Manager and Assistant Manager.
• Maintain a safe environment, ensuring proper maintenance, sanitation, dress code, cash control, and hygiene standards.
• Report safety or quality issues to the General Manager.
• Control and oversee boat rentals.
• Help customers with equipment use and safety.
• Perform opening and closing procedures.
• Operate motorboats for area sweeps and rescues as needed.
• Complete end-of-day cash and sales reports.
• Manage inventory, conduct monthly inventories, and prepare reports.
• Clean and sanitize equipment, take out trash, and clean bathrooms.
• Report safety concerns immediately.
• Respond promptly and professionally to guest calls and emails, assisting with reservations.
• Perform other duties as assigned by management.

Skill and Knowledge Requirements:

• High School Diploma or GED.
• Boating or marina experience.
• Proficiency with MS Word, Excel, and Outlook.
• Strong interpersonal skills for interacting with diverse people.
• Ability to organize, coordinate priorities, lead a team, and solve problems.
• Excellent customer service skills.
• Ability to swim or willingness to wear a flotation device.

Physical and Mental Requirements:

• Frequent walking, bending, lifting (up to 50 lbs.), and environmental adaptability.
• Standing for long periods and climbing stairs.
• Working outdoors in wet, hot, and damp conditions.
• Frequent water immersion of hands.
• Ability to read/write in English; basic Spanish, Portuguese, or Hindi skills preferred.
• Effective verbal communication in a fast-paced environment.
• Physical presence required at the job site.

Equipment Used:

• Office equipment (computers, phones, copiers, etc.).
• Dock equipment (boats, ropes, anchors, etc.).

Note: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment.

Guest Services, Inc., founded in 1917, is a leading hospitality management company and NPS concessionaire, committed to diversity, equity, and inclusion. We are an Equal Opportunity Employer, providing consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.