Boat Service Writer & Scheduling Coordinator

Russellmarine; Alexander City (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

Russellmarine in Alexander City, Alabama is seeking a dedicated service department assistant. The role involves managing customer work orders, scheduling repairs, and maintaining communication with customers about costs and repairs. Candidates should have good customer service and communication skills, preferably with computer experience. Familiarity with boating and valid driver's/boating license are advantageous. The position plays a crucial part in daily service operations and customer satisfaction.

Qualifications

• Computer experience preferred.
• Boating experience a must but not required.
• Must be familiar with trailering and moving boats and personal watercraft.

Responsibilities

• Responsible for customer work order write up, entry, and tracking.
• Schedules dockside assistance for repair and preventative work orders.
• Directs work orders to parts manager as needed.

Skills

Customer service

Communication

Computer experience

Job description

Russellmarine in Alexander City, Alabama is seeking a dedicated service department assistant. The role involves managing customer work orders, scheduling repairs, and maintaining communication with customers about costs and repairs. Candidates should have good customer service and communication skills, preferably with computer experience. Familiarity with boating and valid driver's/boating license are advantageous. The position plays a crucial part in daily service operations and customer satisfaction.