Boat Service Manager

Bass Pro Shops; Short Pump (VA); Hybrid; USD 45,000 - 62,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical

Dental

Vision

401k

Job summary

Bass Pro Shops is seeking a Boat Services Manager to lead the Boat Service area under the Boat Manager. You will guide associates, manage service, rigging, warranty, and deliveries while ensuring a top-tier customer experience.

The role focuses on staffing, training, scheduling, and performance coaching to meet financial and service goals in a retail boating environment.

Qualifications

• 2-4 years in Retail Boating or similar industry.
• Supervisory experience is a plus.

Responsibilities

• Supervise and direct Service associates.
• Schedule and assign service, rigging and warranty work orders.
• Ensure timely completion and customer satisfaction.
• Maintain a safe, clean, and secure work environment.
• Staff Service area; participate in interviewing and training.
• Coordinate training and performance appraisals.
• Lead special events like Boat Shows and promotions.
• Manage unit and parts inventories; ensure warranty claims filed promptly.

Skills

Ability to calculate figures

Read and analyze reports

Present information clearly

Conduct meetings and presentations

PC-based software proficiency

Strong interpersonal skills

Team relationship building

Tools

POS/inventory systems

Job description

POSITION SUMMARY:

The Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities.

ESSENTIAL FUNCTIONS:

Supports the Boat Manager in the achievement of the departments or dealership’s financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. Provides daily supervision and direction to the associates in the Service Department. Schedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer’s satisfaction on a timely basis. Maintains and constantly strives to increase associate productivity. Maintains a safe, clean and secure work environment. Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers. Assists the Boat Manager to staff the Service area with customer-oriented associates; participate in interviewing and makes recommendations for selection; coordinate training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. Resolves customer and associate opportunities with Boat Manager. Assists the Boat Manager with coordination of all “Special Events” to include Boat Shows, Classic events and / or other on or off-site promotional activities. Manages and ensures accuracy of unit and parts inventories. Ensures warranty claims are created, submitted and warranty payments received on a timely basis. Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled. Assists the Boat Manager in executing other Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates. ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS:

Experience: 2-4 years in Retail Boating or similar industry; Supervisory experience is a plus

KNOWLEDGE, SKILLS AND ABILITY:

• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to read and analyze certain reports
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

TRAVEL REQUIREMENTS:

N/A

PHYSICAL REQUIREMENTS:

Regularly performs computer work, walks and stands Occasionally sits and lifts up to 50lbs

INDEPENDENT JUDGEMENT:

• Performs duties within scope of general company policies, procedures, and objectives.
• Analyzes problems and performs needs assessments.
• Uses judgment in adapting broad guidelines to achieve desired result.
• Regular exercise of independent judgment within accepted practices.
• Makes recommendations that affect policies, procedures, and practices.

Starting Pay Rate:

$45,000.00 - $62,000.00

Benefits Summary:

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k
• Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Cabela's About Bass Pro Shops Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”